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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
Ojin is an online platform designed for the creation and deployment of real-time AI agents that possess a visual persona, interactive voice, and conversational skills. Its Human Agents feature integrates speech recognition, language-model responses, speech synthesis, and an animated face, all within a web-compatible interface that allows users to customize agents using templates or their own inputs for embedding on websites. Additionally, developers have the option to leverage Ojin's Human Portrait model via an HTTP/WebSocket API for their own applications and agent frameworks, such as Pipecat and LiveKit Agents. The platform targets businesses, creators, and developers focused on enhancing interactive customer support, sales, onboarding processes, education, training, and brand engagement. Future offerings are set to include self-service subscriptions, usage credits, and a comprehensive managed enterprise solution, ensuring a range of options for diverse user needs. This adaptability makes Ojin a versatile choice for those looking to integrate AI-driven interactions into their services.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
8x8 Contact Center
Yes
Amazon Connect
Yes
Dialogflow
Yes
Elasticsearch
Yes
Genesys Cloud CX
Yes
Genesys Cloud EX
Yes
Intercom
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
NiCE CXone Mpower
Yes
Integrations
8x8 Contact Center
No
Amazon Connect
No
Dialogflow
No
Elasticsearch
No
Genesys Cloud CX
No
Genesys Cloud EX
No
Intercom
No
Microsoft SharePoint
No
Microsoft Teams
No
NiCE CXone Mpower
No
Pricing Details
Volume based pricing
Free Trial
Yes
Free Version
No
Pricing Details
$8/month
The Creator plan is $8 per month with annual billing and includes 10,800 credits per year.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
NiCE Cognigy
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
Ojin
Founded
2020
Country
Germany
Website
ojin.ai/
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
Yes
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
Yes
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
No
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
