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Description
CogniAgent is an AI agent platform built for businesses that need their AI to do more than answer questions. Most platforms make you choose between a conversational tool that talks but can't act, and a workflow tool that acts but can't hold a dialogue. CogniAgent runs both on the same canvas: an agent can check a live system - your CRM, dispatch software, or order database - in the middle of a conversation and respond with the real answer, instead of promising to follow up later.
Three capabilities, one platform:
• Conversational AI agents - virtual employees that communicate: multi-turn dialogue across voice, SMS, chat, WhatsApp, email, Slack, Teams. They qualify leads, collect data, answer questions, and route requests through natural dialogue.
• Autonomous AI agents run in the background, triggered by events, schedules, or thresholds, executing multi-step tasks across your connected tools without a person in the loop.
• Cognitive AI agents combine both: they carry on a conversation and take action inside it - looking up an order, updating a record, or booking a slot - in real time. No handoffs, no separate automation layer.
Getting started doesn't require a developer. Ready-to-deploy templates cover common use cases like lead qualification and follow-up, appointment booking, customer support and status updates, candidate screening, HR onboarding, and invoice or payment verification. The AI Concierge builds a working canvas from a plain-language description and can adjust existing agents on request - no canvas experience needed.
CogniAgent connects natively to 2,700+ business tools, including major CRM, scheduling, ERP, and support platforms, so agents read and write live data instead of working from a static script.
Description
Inagent is a cutting-edge conversational AI solution tailored for contact centers, featuring autonomous AI agents that excel in comprehending, reasoning, and managing intricate customer interactions across both voice and text channels within a comprehensive omnichannel framework. Utilizing generative AI and contextual awareness, these virtual agents are adept at deciphering messages, making informed decisions, and carrying out tasks linked to business systems like CRM and ERP platforms to fulfill defined operational objectives. This platform empowers organizations to assemble specialized teams of AI agents trained in various business sectors, ensuring precise and effective management of responsibilities such as customer support, sales, appointment coordination, and claims processing, while also facilitating smooth transitions of conversations between AI agents and human representatives when necessary. One of the standout features of Inagent is its rapid deployment capability, allowing activation within minutes through an intuitive no-code interface that only necessitates basic training with existing business knowledge. Furthermore, this innovative technology not only improves operational efficiency but also enhances customer satisfaction by providing timely and accurate responses.
API Access
Has API
API Access
Has API
Integrations
Claude
Cohere
Google Cloud Platform
Inconcert
Inconnect
Infunnel
Inspeech
Inteam
Meta AI
OpenAI
Integrations
Claude
Cohere
Google Cloud Platform
Inconcert
Inconnect
Infunnel
Inspeech
Inteam
Meta AI
OpenAI
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CogniAgent
Founded
2024
Country
United States
Website
cogniagent.ai/
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inagent
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant