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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Codenica ITSM + ITAM is a cloud-based platform for IT teams that want to manage service desk work and IT asset information in one connected system. The product combines ticket management, IT asset tracking, configuration item management, a self-service portal, knowledge base, approvals, work tasks, live chat, messages, file storage, reporting and automation rules. Teams can use Codenica to handle requests submitted through the portal or email, assign work, track priorities and due dates, manage asset records and keep related information linked together. Codenica helps organizations connect support requests with users, hardware and software assets, vendors, documents, tasks and approvals. This gives IT teams better context when working on issues and reduces the need to switch between separate tools for service desk, inventory, documentation and communication. The platform is suitable for small IT teams, growing organizations, outsourcing companies, managed service providers and enterprise environments that need flexible ITSM and ITAM software for daily operations.

Description

The Raynet One Technology Catalog functions as an IT taxonomy that establishes a definitive source for all IT asset information. It ensures a consistent perspective and serves as a dependable central database for managing both software and hardware assets across your organization. In the intricate realm of modern IT, having a well-organized repository is crucial for maintaining accurate and high-quality asset data. Furthermore, achieving complete transparency is vital for the success of enterprise-wide IT projects. The Raynet One Technology Catalog leverages AI to standardize, normalize, and enhance hardware and software data. This meticulously curated data lays the groundwork for various systems and IT initiatives, including IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), Configuration Management Database (CMDB), and cybersecurity efforts. By utilizing this catalog, organizations can streamline their IT operations and make informed decisions based on reliable data.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Microsoft SMTP Service
Raynet One

Integrations

Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Microsoft SMTP Service
Raynet One

Pricing Details

$15/agent/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Codenica

Founded

2005

Country

Poland

Website

codenica.com

Vendor Details

Company Name

Raynet

Founded

1999

Country

Germany

Website

raynet-inc.com

Product Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Product Features

Data Management

Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

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