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Description
Codenica ITSM + ITAM is a cloud-based platform for IT teams that want to manage service desk work and IT asset information in one connected system.
The product combines ticket management, IT asset tracking, configuration item management, a self-service portal, knowledge base, approvals, work tasks, live chat, messages, file storage, reporting and automation rules. Teams can use Codenica to handle requests submitted through the portal or email, assign work, track priorities and due dates, manage asset records and keep related information linked together.
Codenica helps organizations connect support requests with users, hardware and software assets, vendors, documents, tasks and approvals. This gives IT teams better context when working on issues and reduces the need to switch between separate tools for service desk, inventory, documentation and communication.
The platform is suitable for small IT teams, growing organizations, outsourcing companies, managed service providers and enterprise environments that need flexible ITSM and ITAM software for daily operations.
Description
The Raynet One Technology Catalog functions as an IT taxonomy that establishes a definitive source for all IT asset information. It ensures a consistent perspective and serves as a dependable central database for managing both software and hardware assets across your organization. In the intricate realm of modern IT, having a well-organized repository is crucial for maintaining accurate and high-quality asset data. Furthermore, achieving complete transparency is vital for the success of enterprise-wide IT projects. The Raynet One Technology Catalog leverages AI to standardize, normalize, and enhance hardware and software data. This meticulously curated data lays the groundwork for various systems and IT initiatives, including IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), Configuration Management Database (CMDB), and cybersecurity efforts. By utilizing this catalog, organizations can streamline their IT operations and make informed decisions based on reliable data.
API Access
Has API
API Access
Has API
Integrations
Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Microsoft SMTP Service
Raynet One
Integrations
Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Microsoft SMTP Service
Raynet One
Pricing Details
$15/agent/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Codenica
Founded
2005
Country
Poland
Website
codenica.com
Vendor Details
Company Name
Raynet
Founded
1999
Country
Germany
Website
raynet-inc.com
Product Features
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
Data Management
Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management