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Description
Codenica ITSM + ITAM is a cloud-based platform for IT teams that want to manage service desk work and IT asset information in one connected system.
The product combines ticket management, IT asset tracking, configuration item management, a self-service portal, knowledge base, approvals, work tasks, live chat, messages, file storage, reporting and automation rules. Teams can use Codenica to handle requests submitted through the portal or email, assign work, track priorities and due dates, manage asset records and keep related information linked together.
Codenica helps organizations connect support requests with users, hardware and software assets, vendors, documents, tasks and approvals. This gives IT teams better context when working on issues and reduces the need to switch between separate tools for service desk, inventory, documentation and communication.
The platform is suitable for small IT teams, growing organizations, outsourcing companies, managed service providers and enterprise environments that need flexible ITSM and ITAM software for daily operations.
Description
Open Content Platform (OCP), an open-source IT discovery platform and integration platform, is a free-of-cost IT discovery and integration platform. OCP is responsible for discovery, integration, modeling, and implementing solutions in the datacenter. The micro-service core framework allows for process-level horizontal scaling. It is fully extensible and designed for developers. It also leverages components from the open-source community to greatly reduce product complexity. The dynamic discovery is fundamentally different than other ITSM vendors. Furthermore, the data-driven modeling keeps Applications and Services current for downstream consumption (e.g. Service-aware monitoring
API Access
Has API
API Access
Has API
Integrations
Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Microsoft SMTP Service
OpenText AI Operations Management
OpenText Universal Discovery
Opsview
ServiceNow
Integrations
Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Microsoft SMTP Service
OpenText AI Operations Management
OpenText Universal Discovery
Opsview
ServiceNow
Pricing Details
$15/agent/month
Free Trial
Free Version
Pricing Details
$0
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Codenica
Founded
2005
Country
Poland
Website
codenica.com
Vendor Details
Company Name
Open Content Platform
Website
opencontentplatform.org
Product Features
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
Data Discovery
Contextual Search
Data Classification
Data Matching
False Positives Reduction
Self Service Data Preparation
Sensitive Data Identification
Visual Analytics
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
