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Description
Codenica ITSM + ITAM is a cloud-based platform for IT teams that want to manage service desk work and IT asset information in one connected system.
The product combines ticket management, IT asset tracking, configuration item management, a self-service portal, knowledge base, approvals, work tasks, live chat, messages, file storage, reporting and automation rules. Teams can use Codenica to handle requests submitted through the portal or email, assign work, track priorities and due dates, manage asset records and keep related information linked together.
Codenica helps organizations connect support requests with users, hardware and software assets, vendors, documents, tasks and approvals. This gives IT teams better context when working on issues and reduces the need to switch between separate tools for service desk, inventory, documentation and communication.
The platform is suitable for small IT teams, growing organizations, outsourcing companies, managed service providers and enterprise environments that need flexible ITSM and ITAM software for daily operations.
Description
Harmony is a cutting-edge platform designed for IT service management (ITSM) and enterprise service management, leveraging AI agents to handle requests related to IT and HR directly within popular employee communication tools like Slack, Teams, and Zoom. By transforming tickets, workflows, knowledge bases, and service catalogs into a seamless service experience, Harmony employs AI agents that not only comprehend requests but also gather the necessary context to autonomously resolve routine issues, often without human intervention. The AI Service Desk Agent efficiently manages common inquiries through natural language understanding coupled with intelligent automation, while proactive agents monitor real-time signals to tackle potential problems before they impact users. Additionally, Harmony's system continuously evolves by learning from tickets, user interactions, and organizational context, which helps in creating a dynamic and current knowledge repository. Furthermore, it ensures a real-time record of assets and software throughout the organization, enhancing overall operational efficiency and service delivery. This innovative approach allows teams to focus on more complex tasks, improving productivity across the board.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Google Workspace
Yes
BambooHR
No
Claude
No
CrowdStrike Falcon
No
Figma
No
Gmail
Yes
Jenkins
No
Microsoft 365
Yes
Microsoft Outlook
Yes
Microsoft SMTP Service
Yes
Integrations
Google Workspace
Yes
BambooHR
Yes
Claude
Yes
CrowdStrike Falcon
Yes
Figma
Yes
Gmail
No
Jenkins
Yes
Microsoft 365
No
Microsoft Outlook
No
Microsoft SMTP Service
No
Pricing Details
$15/agent/month
Plans start at $15 per agent per month when billed annually. Monthly billing is available. Higher plans and optional add-on packs are available for teams that need more inventory capacity, knowledge base capacity, file storage, communication limits, or performance/API capacity.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Codenica
Founded
2005
Country
Poland
Website
codenica.com
Vendor Details
Company Name
Harmony
Founded
2025
Country
United States
Website
harmony.io
Product Features
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
Yes
Supplier Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
No
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
No
Release & Deployment Management
No
Self Service Portal
Yes
Product Features
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
