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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

In today's fast-paced digital landscape, IT must prioritize speed, agility, and a service-oriented approach, effectively managing and governing services within intricate hybrid IT frameworks. Cloudsoft AMP stands out as a robust automation tool that enables you to orchestrate and oversee your essential IT services seamlessly across these complex environments. By integrating with your top-tier tools, AMP operates on a large scale, serving as a unified control interface for the various technologies you oversee, while also anticipating, monitoring, and swiftly addressing any issues that arise. Organizations handling extensive IT services and applications within multifaceted hybrid IT setups can greatly benefit from AMP’s capabilities. Furthermore, AMP fosters collaboration between Product/DevOps and Infrastructure & Operations teams, revolutionizing service delivery through the safe brokering and governance of IT services. By adopting an 'as-code' methodology, Infrastructure & Operations teams can enhance their practices, leading to greater agility and efficiency in their operations. This transformation not only streamlines processes but also empowers teams to adapt quickly to evolving technological demands.

Description

IMsupporting is a hybrid AI live chat platform built for organisations that need fast, reliable and secure digital support. It blends human operators with AI-driven automation, enabling the system to handle FAQs, triage, workflow steps and data capture before escalating to a human instantly when required. IMsupporting includes a RAG-based knowledge engine that ingests PDFs, documents and internal content, allowing the AI to answer queries using verified data. The platform features multi-tenant isolation, a customisable chat widget, operator dashboards and real-time analytics covering volume, performance and usage. All data is processed and stored in UK datacentres with full GDPR compliance. Designed for councils, emergency services, public-sector teams and private companies, IMsupporting provides a stable, scalable and secure solution for modernising customer engagement while reducing operational load through intelligent automation.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
Shopify
Weebly
WordPress

Integrations

Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
Shopify
Weebly
WordPress

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

£49.99
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cloudsoft Corporation

Founded

2009

Country

Scotland

Website

cloudsoft.io

Vendor Details

Company Name

IMsupporting

Founded

2015

Country

United Kingdom

Website

imsupporting.com

Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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