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Description
In today's fast-paced digital landscape, IT must prioritize speed, agility, and a service-oriented approach, effectively managing and governing services within intricate hybrid IT frameworks. Cloudsoft AMP stands out as a robust automation tool that enables you to orchestrate and oversee your essential IT services seamlessly across these complex environments. By integrating with your top-tier tools, AMP operates on a large scale, serving as a unified control interface for the various technologies you oversee, while also anticipating, monitoring, and swiftly addressing any issues that arise. Organizations handling extensive IT services and applications within multifaceted hybrid IT setups can greatly benefit from AMP’s capabilities. Furthermore, AMP fosters collaboration between Product/DevOps and Infrastructure & Operations teams, revolutionizing service delivery through the safe brokering and governance of IT services. By adopting an 'as-code' methodology, Infrastructure & Operations teams can enhance their practices, leading to greater agility and efficiency in their operations. This transformation not only streamlines processes but also empowers teams to adapt quickly to evolving technological demands.
Description
IMsupporting is a hybrid AI live chat platform built for organisations that need fast, reliable and secure digital support. It blends human operators with AI-driven automation, enabling the system to handle FAQs, triage, workflow steps and data capture before escalating to a human instantly when required. IMsupporting includes a RAG-based knowledge engine that ingests PDFs, documents and internal content, allowing the AI to answer queries using verified data. The platform features multi-tenant isolation, a customisable chat widget, operator dashboards and real-time analytics covering volume, performance and usage. All data is processed and stored in UK datacentres with full GDPR compliance. Designed for councils, emergency services, public-sector teams and private companies, IMsupporting provides a stable, scalable and secure solution for modernising customer engagement while reducing operational load through intelligent automation.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
Shopify
Weebly
WordPress
Integrations
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
Shopify
Weebly
WordPress
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
£49.99
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cloudsoft Corporation
Founded
2009
Country
Scotland
Website
cloudsoft.io
Vendor Details
Company Name
IMsupporting
Founded
2015
Country
United Kingdom
Website
imsupporting.com
Product Features
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking