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Description
Over the years, IT Service Management has significantly transformed. Modern ITSM solutions are designed to provide comprehensive services efficiently, while also automating, standardizing, and enhancing processes, all while enabling users to access self-service options for increased independence. Clientele ITSM exemplifies these essential services. Mproof has crafted a robust and versatile software suite specifically for Managed Service Providers, allowing for a comprehensive overview of open tickets and support requests. You can easily monitor the performance metrics of your service desk team and keep tabs on your service level agreements with a holistic perspective. Sharing insights and findings is made seamless with the extensive range of reporting tools available, empowering you to take charge of your service organization effectively. With the latest iteration of Clientele ITSM, managing these tasks is now more streamlined and user-friendly than ever. This evolution signifies a pivotal moment in how IT services are delivered and managed.
Description
KLX ESM est une plateforme cloud et on-premise de gestion des services informatiques (ITSM) et de gestion des ressources humaines (HRMS) conçue pour les petites et moyennes entreprises ainsi que les entreprises de taille intermédiaire.
Développée et hébergée en France, elle offre une alternative souveraine et conforme au RGPD, permettant aux organisations de garder un contrôle total sur leurs données tout en bénéficiant d’une solution moderne et évolutive.
Basée sur une architecture modulaire low-code / no-code, KLX ESM permet de digitaliser et automatiser l’ensemble des processus IT et RH au sein d’un environnement unifié.
Les équipes peuvent créer leurs propres workflows sans compétence technique, connecter leurs outils existants et simplifier la collaboration entre services.
Côté ITSM, la plateforme couvre la gestion des incidents, des demandes, des changements, des actifs, des connaissances, des SLA et du catalogue de services.
Côté RHMS, elle intègre des modules dédiés à la gestion du cycle de vie des collaborateurs, aux absences, à la rémunération, aux campagnes d’évaluation et à l’onboarding.
KLX ESM inclut également un moteur de flux visuel pour l’automatisation des processus, un proxy GraphQL pour la gestion dynamique des données, ainsi que des tableaux de bord personnalisables permettant de piloter la performance des services IT et RH en temps réel.
Grâce à son architecture multi-tenant, la solution s’adapte aussi bien à une PME unique qu’à un groupe multi-entités ou à un prestataire de services managés (MSP).
En mode SaaS hébergé en France ou déployé on-premise, KLX ESM combine agilité, sécurité et souveraineté pour offrir aux organisations une plateforme unifiée de gestion des services et des talents.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Microsoft Teams
ServiceNow
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$1.50/month/employee
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mproof
Founded
1997
Country
The Netherlands
Website
www.mproof.com/clientele-itsm/
Vendor Details
Company Name
KEOLUX
Founded
2023
Country
France
Website
landing.keolux.fr
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
