Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To succeed in the current post-digital landscape, your organization must possess a comprehensive understanding of all available data. It is essential to ensure that this data is not only timely but also accurate, consistent, and complete. Achieving real-time insights will empower you to make immediate decisions confidently. The Clareti platform was developed with cutting-edge big data and cloud-native technology, guaranteeing the adaptability, scalability, and strength that your business requires. Whether you choose to deploy it in your own cloud, another cloud, or on-premises, we recognize the critical nature of flexibility, allowing you to make the choice. Our integration of cloud-native technology also supports self-service capabilities, enabling your teams to take greater initiative. Additionally, the Clareti platform is crafted to seamlessly integrate with API-based infrastructures, enhancing its built-in features while supporting both RESTful and GraphQL API connections. By leveraging such robust technology, the Clareti platform stands out as a powerful tool designed to meet the dynamic needs of modern businesses effectively.
Description
Customers have moved beyond simply wanting an omnichannel experience; they now anticipate it as the standard. Our cloud-native contact center solution ensures that all communication channels are integrated within a single interaction, allowing agents to deliver superior service more efficiently. With features like effortless switching, transfers, and real-time coaching, agents can respond promptly to customer needs. Customers benefit from reduced wait times, fewer handoffs, and no more interruptions, eliminating the need for them to take notes during calls. This is the ideal standard for customer service. We aim to empower agents while equipping customers with the self-service options they crave. By incorporating Machine Learning, our omnichannel contact center platform elevates the customer experience, allowing clients to assist themselves while enabling agents to tackle more intricate inquiries. Our intelligent bot utilizes sentiment analysis and Natural Language Understanding, seamlessly linking to CRM systems and other resources to provide a truly unified and smooth customer experience. Ultimately, this approach not only enhances customer satisfaction but also optimizes agent performance.
API Access
Has API
API Access
Has API
Integrations
Okta
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gresham
Founded
1969
Country
United States
Website
www.greshamtech.com/platform
Vendor Details
Company Name
Edify Labs
Founded
2018
Country
United States
Website
www.edify.cx
Product Features
Data Management
Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail