Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To succeed in the current post-digital landscape, your organization must possess a comprehensive understanding of all available data. It is essential to ensure that this data is not only timely but also accurate, consistent, and complete. Achieving real-time insights will empower you to make immediate decisions confidently. The Clareti platform was developed with cutting-edge big data and cloud-native technology, guaranteeing the adaptability, scalability, and strength that your business requires. Whether you choose to deploy it in your own cloud, another cloud, or on-premises, we recognize the critical nature of flexibility, allowing you to make the choice. Our integration of cloud-native technology also supports self-service capabilities, enabling your teams to take greater initiative. Additionally, the Clareti platform is crafted to seamlessly integrate with API-based infrastructures, enhancing its built-in features while supporting both RESTful and GraphQL API connections. By leveraging such robust technology, the Clareti platform stands out as a powerful tool designed to meet the dynamic needs of modern businesses effectively.
Description
Customers have moved beyond simply wanting an omnichannel experience; they now anticipate it as the standard. Our cloud-native contact center solution ensures that all communication channels are integrated within a single interaction, allowing agents to deliver superior service more efficiently. With features like effortless switching, transfers, and real-time coaching, agents can respond promptly to customer needs. Customers benefit from reduced wait times, fewer handoffs, and no more interruptions, eliminating the need for them to take notes during calls. This is the ideal standard for customer service. We aim to empower agents while equipping customers with the self-service options they crave. By incorporating Machine Learning, our omnichannel contact center platform elevates the customer experience, allowing clients to assist themselves while enabling agents to tackle more intricate inquiries. Our intelligent bot utilizes sentiment analysis and Natural Language Understanding, seamlessly linking to CRM systems and other resources to provide a truly unified and smooth customer experience. Ultimately, this approach not only enhances customer satisfaction but also optimizes agent performance.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Okta
No
Salesforce
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Gresham
Founded
1969
Country
United States
Website
www.greshamtech.com/platform
Vendor Details
Company Name
Edify Labs
Founded
2018
Country
United States
Website
www.edify.cx
Product Features
Data Management
Customer Data
Yes
Data Analysis
Yes
Data Capture
Yes
Data Integration
Yes
Data Migration
Yes
Data Quality Control
Yes
Data Security
Yes
Information Governance
Yes
Master Data Management
Yes
Match & Merge
Yes
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
No
Voice Mail
No