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Description

Claimly is an innovative software solution aimed at streamlining and enhancing the management of complaints and claims. Whether you’re a company addressing customer feedback or resolving service disagreements, Claimly provides you with essential tools that promote efficiency, transparency, and overall customer satisfaction. Highlighted features include: Centralized Management: Monitor and categorize complaints and claims through a user-friendly dashboard. Customizable Case Types: Tailor your processes to meet specific business requirements for optimal effectiveness. Real-Time Updates: Ensure all stakeholders are kept in the loop with automated notifications and status updates. Email Integration: Analyze trends and performance metrics to continually refine your operations. User-Friendly Interface: Easy navigation allows your team to become proficient quickly. Claimly is specifically designed for organizations that value accountability, quick responses, and fostering customer trust. With Claimly, you can transform the management of complaints and claims into a smooth and efficient process, ultimately enhancing your business's reputation and customer loyalty.

Description

Ideagen Mail Manager organizes Outlook email within Microsoft 365 so project communications are filed, findable and compliant without manual effort. Features: - Prompt & Predict filing: learns your filing habits and suggests the right location as emails are sent and received, so the record builds itself - Filing destinations: SharePoint, OneDrive or Ideagen Collaboration Portal - Advanced search: searches subject, body, attachment name and meeting location, with awareness of the relationships between projects, clients and deadlines - Shared project access: files saved to shared folders stay accessible to all project members, and project histories remain accessible to authorized team members - Compliance and audit: every project email is filed into your own systems, so records are in one place when an auditor asks. Compliance reports can be generated from the filed communications - Dispute and risk support: complete correspondence records for contract disputes or claims Ideagen Mail Manager is part of the Ideagen platform, which connects safety, quality, compliance and risk.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Microsoft Outlook No 

Integrations

Microsoft Outlook Yes 

Pricing Details

$8/month/agent
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ITSM Software S.A.

Country

Poland

Website

www.claimly.pro

Vendor Details

Company Name

Ideagen

Founded

1993

Country

United Kingdom

Website

www.mailmanager.com

Product Features

Complaint Management

Case Management No 
Complaint Classification No 
Corrective Actions (CAPA) No 
Customer Complaint Tracking No 
Feedback Management No 
Forms Management No 
Issue Tracking No 
Quality Assurance Management No 
Routing No 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

Product Features

Email Management

Data Recovery No 
Email Archiving No 
Email Deletion No 
Email Discovery No 
Email Monitoring Yes 
Email Recall No 
Queue Manager No 
Response Management No 
Routing No 
Shared Inboxes Yes 
Signature Management No 
Spam Blocker No 
Whitelisting / Blacklisting No 

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