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Average Ratings 1 Rating
Description
Claimly is an innovative software solution aimed at streamlining and enhancing the management of complaints and claims. Whether you’re a company addressing customer feedback or resolving service disagreements, Claimly provides you with essential tools that promote efficiency, transparency, and overall customer satisfaction.
Highlighted features include:
Centralized Management: Monitor and categorize complaints and claims through a user-friendly dashboard.
Customizable Case Types: Tailor your processes to meet specific business requirements for optimal effectiveness.
Real-Time Updates: Ensure all stakeholders are kept in the loop with automated notifications and status updates.
Email Integration: Analyze trends and performance metrics to continually refine your operations.
User-Friendly Interface: Easy navigation allows your team to become proficient quickly.
Claimly is specifically designed for organizations that value accountability, quick responses, and fostering customer trust. With Claimly, you can transform the management of complaints and claims into a smooth and efficient process, ultimately enhancing your business's reputation and customer loyalty.
Description
Ideagen Mail Manager organizes Outlook email within Microsoft 365 so project communications are filed, findable and compliant without manual effort.
Features:
- Prompt & Predict filing: learns your filing habits and suggests the right location as emails are sent and received, so the record builds itself
- Filing destinations: SharePoint, OneDrive or Ideagen Collaboration Portal
- Advanced search: searches subject, body, attachment name and meeting location, with awareness of the relationships between projects, clients and deadlines
- Shared project access: files saved to shared folders stay accessible to all project members, and project histories remain accessible to authorized team members
- Compliance and audit: every project email is filed into your own systems, so records are in one place when an auditor asks. Compliance reports can be generated from the filed communications
- Dispute and risk support: complete correspondence records for contract disputes or claims
Ideagen Mail Manager is part of the Ideagen platform, which connects safety, quality, compliance and risk.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Microsoft Outlook
No
Pricing Details
$8/month/agent
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
ITSM Software S.A.
Country
Poland
Website
www.claimly.pro
Vendor Details
Company Name
Ideagen
Founded
1993
Country
United Kingdom
Website
www.mailmanager.com
Product Features
Complaint Management
Case Management
No
Complaint Classification
No
Corrective Actions (CAPA)
No
Customer Complaint Tracking
No
Feedback Management
No
Forms Management
No
Issue Tracking
No
Quality Assurance Management
No
Routing
No
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
Product Features
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
Yes
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No