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features
design
support

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Description

To protect sensitive information, it's essential to ensure both assets and personnel are secured at all times. Citrix Analytics for Security provides proactive defense mechanisms that enhance security without hindering the employee experience. Safeguard your workforce, IT infrastructure, and data using intelligent analytics. Identify potential threats to your information with enhanced visibility throughout your organization. Citrix has been recognized as a Leader in the IDC MarketScape for virtual client computing. Assess user experiences and reveal the overall health of your IT environment. Ensure that employees enjoy a superior virtual experience across various devices. Transform the employee experience through an advanced workspace platform. Our Customer Success Services (CSS) Select program, which comes with your subscription, offers continuous support, expert advice, adaptable training, and proactive oversight. Our primary objective is your success, and we are dedicated to helping you achieve it. With the right tools and support, your organization can navigate the complexities of the digital landscape with confidence.

Description

ipSCAPE delivers cutting-edge cloud-based technology for enhancing customer experience, boasting an array of features that are both scalable and easily integrated. Its user interface is sleek, contemporary, and user-friendly, allowing for seamless campaign creation and real-time reporting to keep track of customer service and sales activities. Developed in Australia, ipSCAPE supports the multi-channel communication needs of prominent businesses, large enterprises, and governmental organizations. Since all communication channels are built directly into the ipSCAPE platform, users can avoid the hassle of intricate integrations or high-cost add-ons. The platform provides various communication options including voice calls, emails, web chats, and SMS, enabling businesses to meet their customers' preferred communication methods and foster outstanding interactions. Additionally, sophisticated dialing and lead management tools are included to enhance contact center efficiency and increase sales conversion rates. By utilizing such a comprehensive system, businesses can ensure they remain competitive in a rapidly evolving market.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Agolix by Assessment Generator
Azure Marketplace
BMC AMI Ops Monitoring
Bold BI
DNSSense
Goliath Performance Monitor
MobiWork
Nutanix Security Central
Nutanix Self-Service
OfficeRecovery
PowerTerm InterConnect
Qualys WAS
RapidScale Identity as a Service
Snyk
Spoom
The Thrive Platform
Turbo
eG Enterprise
iBwave

Integrations

Agolix by Assessment Generator
Azure Marketplace
BMC AMI Ops Monitoring
Bold BI
DNSSense
Goliath Performance Monitor
MobiWork
Nutanix Security Central
Nutanix Self-Service
OfficeRecovery
PowerTerm InterConnect
Qualys WAS
RapidScale Identity as a Service
Snyk
Spoom
The Thrive Platform
Turbo
eG Enterprise
iBwave

Pricing Details

$3 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cloud Software Group

Founded

2022

Country

United States

Website

www.citrix.com/products/citrix-analytics-security/

Vendor Details

Company Name

IpSCAPE

Founded

2005

Country

Australia

Website

www.ipscape.com.au

Product Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Traffic Analysis (NTA)

Anomalous Behavior Detection
High Bandwidth Usage Monitoring
Historical Behavior Data
Identify High Network Traffic Sources
Network Transaction Visibility
Stream Data to IDR or Data Lake
Traffic Decryption

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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