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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cisco Prime Network serves as an economical solution for device operation, administration, and management of network faults. This all-in-one platform enables service providers to streamline management processes while delivering services on a carrier-class level. It accommodates not only physical network components but also the computational infrastructure and virtual elements present in data centers. By facilitating automated network discovery, configuration, and change management, it enhances operational efficiency significantly. Furthermore, it boosts customer satisfaction through proactive service assurance, utilizing post-event fault management and trend analysis. The integration costs are minimized due to its pre-integration with the Cisco Prime Carrier Management suite and compatibility with third-party applications through northbound interfaces. Users benefit from comprehensive end-to-end visibility of both physical and virtual network topologies, along with detailed inventory management. A graphical user interface allows for device configuration through prebuilt and downloadable scripts, providing an intuitive user experience. Additionally, the platform offers real-time updates on network events, states, and configuration modifications, ensuring that users remain informed of any changes within their networks.

Description

Enhance your efficiency and streamline support with ExpressConnect, a comprehensive solution tailored for optimal data center maintenance. Our service proactively detects failures and reduces downtime through robust hardware monitoring of your server, storage, and network systems. Forget about the hassle of making service calls, as our automated support features open tickets based on real-time alerts around the clock. Each ticket comes with fault diagnosis and valuable service insights, ensuring that you are always informed. With secure, agentless, and email-based options, managing your service tickets becomes an effortless task that you can accomplish from anywhere at any time. You can easily upload technical documents and share notes to facilitate direct collaboration with your engineer. Stay updated on the status of your service tickets in real-time and access historical data categorized by agreement, location, or date. Moreover, you can seamlessly integrate ticket placement into your existing ITSM system. By leveraging the support data provided, you can make informed forecasts for infrastructure projects and tailor your maintenance coverage effectively. This holistic approach not only simplifies operations but also empowers you to maintain a proactive stance on your data center management.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Apple Business Chat
Azure NetApp Files
Cisco AnyConnect
Cisco Edge Intelligence
Cohesity
CryptoPrep
Cynerio
Datadog
Dell EMC Avamar
Deloitte Cascade Suite
Equinix
Eviden MDR Service
HCL Accelerate
Microsoft 365
Nagios Core
SAP Cloud Platform
Signify HR
Wipro Cloud Studio

Integrations

Apple Business Chat
Azure NetApp Files
Cisco AnyConnect
Cisco Edge Intelligence
Cohesity
CryptoPrep
Cynerio
Datadog
Dell EMC Avamar
Deloitte Cascade Suite
Equinix
Eviden MDR Service
HCL Accelerate
Microsoft 365
Nagios Core
SAP Cloud Platform
Signify HR
Wipro Cloud Studio

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/cloud-systems-management/prime-network/index.html

Vendor Details

Company Name

Service Express

Founded

1993

Country

United States

Website

serviceexpress.com/expressconnect/

Product Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Product Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

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