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Description
Oversee the management of projects and resources effectively. This includes the allocation of resources to various projects while providing real-time updates on timelines, billing, and utilization metrics. The system seamlessly integrates with SAP Cloud solutions such as SuccessFactors and on-premises ECC through standard SAP-approved interfaces and APIs, functioning as an extension of existing systems. By digitizing the resource allocation process and project planning, it eliminates the need for paperwork and simplifies team planning and bulk flight booking requests. Additionally, it streamlines operations with multiple approval workflows for unique cases, allowing for email and in-app notifications regarding new assignments or projects. The resource management team can easily access the historical data of resource allocations, projects, and requests. Users benefit from real-time visibility of resources assigned to projects, along with a mechanism that triggers workflows for exceptions, approvals, and status updates. This application significantly reduces the turnaround time required to request and allocate resources to projects, enhancing overall efficiency and productivity for the organization. With these improvements, teams can focus more on their core tasks, leading to better outcomes and project success.
Description
Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution.
Notable features include:
- A comprehensive product catalogue that allows for flexible bundling
- Detailed tracking of accounts, orders, and customer lifecycles
- Tailored workflows along with real-time reporting capabilities
- Automatic case assignments and approval processes
- Multi-channel communication for notifications
- Strategies for managing churn and implementing loyalty initiatives
By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.
API Access
Has API
API Access
Has API
Integrations
SAP Cloud Platform
SAP Store
SAP SuccessFactors
Pricing Details
$30,000 one-time payment
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Incture Technologies
Founded
2006
Country
India
Website
store.sap.com/dcp/en/product/display-0000059646_live_v1/Cherrywork%C2%AE%20Resource%20Management
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com
Product Features
Resource Management
Capacity Management
Data Visualization
Demand Forecasting
Drag & Drop
Employee Scheduling
Filtered Search
Resource Allocation
Skills Tracking
Utilization Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management