Average Ratings 0 Ratings
Average Ratings 50 Ratings
Description
Chef® Infra® configuration management software streamlines the process of maintaining consistent and compliant infrastructure throughout its lifecycle, even amid intricate, diverse, and large-scale settings. By defining configurations and policies in a code format, these can be made testable, enforceable, and integrated into automated processes for efficient delivery at scale. Changes to configurations are only permitted when a system strays from its intended state, with automatic corrections implemented to address any configuration drift that may occur. This software facilitates the management of Windows and Linux systems on-premises, ARM systems in the cloud, and Macs at the edge, all with a unified approach. Users can employ straightforward declarative definitions for routine tasks or customize them to meet specific environmental needs. By enforcing policies that align the system with declared states across various resources, risks can be minimized through iterative policy adjustments prior to deploying them in a production environment. Overall, Chef® Infra® enhances operational efficiency and reliability while adapting to the unique demands of an organization’s infrastructure.
Description
EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one integrated environment.
A key component is the EcholoN Enterprise Application Framework. It enables companies to configure workflows, forms, data structures, roles and business logic and to create individual business applications on the same platform. This allows EcholoN to support requirements beyond traditional ticketing and service management.
The platform covers Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract processes, complaint management, quality processes, maintenance and technical field service.
Workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual effort. EcholoN can be used across IT and other departments such as customer service, technical service, facilities, HR and quality management.
With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, process automation and custom enterprise applications.
API Access
Has API
API Access
Has API
Integrations
Alcatel-Lucent IP Desktop Softphone
BMC Helix CMDB
Botpress
ChatGPT
Element
GraphQL
Matrix42 Software Asset Management
Mattermost
Microsoft Azure
Nagios Core
Integrations
Alcatel-Lucent IP Desktop Softphone
BMC Helix CMDB
Botpress
ChatGPT
Element
GraphQL
Matrix42 Software Asset Management
Mattermost
Microsoft Azure
Nagios Core
Pricing Details
$127 per year
Free Trial
Free Version
Pricing Details
$5000 one-time payment
incl. 5 User
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Progress Software
Founded
1981
Country
United States
Website
www.chef.io/products/chef-infra
Vendor Details
Company Name
mIT solutions GmbH
Founded
1994
Country
Germany
Website
www.echolon.de
Product Features
Configuration Management
Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management
Server Management
CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring
Product Features
Configuration Management
Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
