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Description
Our software-as-a-service platform, designed for enterprise-level Customer Support teams, is hosted in the cloud and is known as the Agent Success Platform, which empowers agents to assist customers across various languages and channels. The intuitive and user-friendly design of ChatLingual means that agents can focus more on delivering outstanding customer experiences rather than getting bogged down by complex software navigation. With ChatLingual, support agents can effortlessly communicate with customers in any language, instantly translating queries and responses. For instance, an English-speaking agent situated in one location can efficiently provide support to customers speaking Russian, Arabic, Portuguese, and over 100 other languages—all thanks to ChatLingual's seamless translation capabilities. Furthermore, ChatLingual’s adaptable architecture allows for easy integration with your current systems, including CRMs, ticketing platforms, chatbots, and Natural Language Processing APIs. The integration process for ChatLingual is typically completed within hours or days, a remarkable improvement compared to the weeks or months often needed for traditional enterprise platforms, thus ensuring a swift and efficient transition for teams. Additionally, this rapid deployment ensures that your customer support operations can start utilizing the platform's full potential without unnecessary delays.
Description
OSOS by Mozn, an advanced artificial intelligence platform (AI), is specifically designed to process and understand the Arabic language. It is described by some as the most accurate large-language model (LLM) to handle the complexity of Arabic. OSOS is a leader in Arabic Natural Language Understanding, boasting the fastest and scalable Arabic text analytics algorithms. This platform is a part of Mozn’s ambitious initiative to create the world’s largest and most efficient Arabic language models. OSOS is also an AI-powered search tool, with a range of features such as content generation, question answering and more. Its aim is to improve decision-making for organizations and increase operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
Microsoft Dynamics 365
Oracle CRM On Demand
Salesforce
ServiceNow
Tableau
Integrations
Genesys Cloud CX
Microsoft Dynamics 365
Oracle CRM On Demand
Salesforce
ServiceNow
Tableau
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ChatLingual
Founded
2013
Country
United States
Website
www.chatlingual.com
Vendor Details
Company Name
Mozn
Founded
2017
Country
Saudi Arabia
Website
www.mozn.ai/osos
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
