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Description
Our software-as-a-service platform, designed for enterprise-level Customer Support teams, is hosted in the cloud and is known as the Agent Success Platform, which empowers agents to assist customers across various languages and channels. The intuitive and user-friendly design of ChatLingual means that agents can focus more on delivering outstanding customer experiences rather than getting bogged down by complex software navigation. With ChatLingual, support agents can effortlessly communicate with customers in any language, instantly translating queries and responses. For instance, an English-speaking agent situated in one location can efficiently provide support to customers speaking Russian, Arabic, Portuguese, and over 100 other languages—all thanks to ChatLingual's seamless translation capabilities. Furthermore, ChatLingual’s adaptable architecture allows for easy integration with your current systems, including CRMs, ticketing platforms, chatbots, and Natural Language Processing APIs. The integration process for ChatLingual is typically completed within hours or days, a remarkable improvement compared to the weeks or months often needed for traditional enterprise platforms, thus ensuring a swift and efficient transition for teams. Additionally, this rapid deployment ensures that your customer support operations can start utilizing the platform's full potential without unnecessary delays.
Description
Language I/O simplifies the process for Fortune 500 companies to overcome language obstacles, enabling them to deliver customer support on a global scale. By seamlessly integrating with your CRM, LIO allows English-speaking support agents to interact in real-time with customers across more than 100 different languages through chat, email, and other channels. Our advanced machine translation platform can be set up within hours, ensuring that your unique company terminology is consistently and accurately translated. We pride ourselves on being the central hub for multilingual customer support, making your transition as smooth as possible. You can specify the terminology you want included in your glossary, ensuring that industry-specific language is properly translated every time. There's no need to invest exorbitant amounts or endure lengthy waits to train a neural machine translation engine; our efficient service will have you operational almost instantly. With Language I/O, you can focus on what matters most—providing excellent support to your customers worldwide.
API Access
Has API
API Access
Has API
Integrations
Oracle CRM On Demand
Salesforce
Genesys Cloud CX
Microsoft Dynamics 365
ServiceNow
Tableau
Zendesk
Integrations
Oracle CRM On Demand
Salesforce
Genesys Cloud CX
Microsoft Dynamics 365
ServiceNow
Tableau
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$499 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ChatLingual
Founded
2013
Country
United States
Website
www.chatlingual.com
Vendor Details
Company Name
Language I/O
Founded
2011
Country
United States
Website
languageio.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
