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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ChatGent is an AI-driven messaging and commerce platform hosted in the cloud, specifically designed for online retailers, service providers, medical clinics, dining establishments, and agencies. It efficiently addresses customer inquiries across various messaging platforms such as website chat, WhatsApp, Facebook Messenger, Instagram, and Telegram by utilizing pre-approved business information, subsequently directing conversations to staff via a unified inbox. With hourly synchronization of Shopify and WooCommerce product catalogs, customers have the capability to explore products and complete purchases through messages, images, or screenshots that align with the catalog. Additionally, teams can interact with comments on Facebook and Instagram, capture potential customer leads, manage orders from inception to delivery, leverage AI Copilot features, and analyze performance metrics. ChatGent also facilitates multilingual communication with customers, accommodating languages like Banglish, Roman Urdu, Hinglish, and Arabizi, while its user-friendly dashboard is accessible in both English and Bengali, ensuring a seamless experience for diverse users. This comprehensive platform is geared towards enhancing customer engagement and streamlining business operations across various sectors.

Description

iTrafic serves as an AI-driven sales and customer service representative specifically designed for online retail platforms. By integrating with store catalogs and, when applicable, order data, it effectively addresses inquiries related to items, pricing, inventory, variations, and store policies. This innovative solution assists shoppers in comparing products, discovering recommendations, compiling their orders, and generating checkout links, while also facilitating a seamless transition to human assistance when necessary. It can be accessed through a chat widget on websites and can operate via messaging platforms like WhatsApp Business, Instagram, TikTok, and Facebook Messenger, depending on the subscription plan chosen. The team behind iTrafic is responsible for its setup, testing, and ongoing management, allowing customers to monitor conversations through a user-friendly dashboard. Integration with WooCommerce has been confirmed in a live environment, while Medusa is being developed to enhance features like product search, comparisons, precise size selection, and real-time price and inventory updates, though checkout and returns functionalities are still underway. Each API-based platform, including Shopify, is evaluated on a case-by-case basis to ensure compatibility. Ultimately, iTrafic enhances the overall ecommerce experience by streamlining product discovery, boosting sales, and improving customer service interactions.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Facebook Messenger Yes 
Instagram Yes 
Shopify Yes 
WhatsApp Yes 
WooCommerce Yes 
Telegram Yes 
TikTok No 

Integrations

Facebook Messenger Yes 
Instagram Yes 
Shopify Yes 
WhatsApp Yes 
WooCommerce Yes 
Telegram No 
TikTok Yes 

Pricing Details

$15/month
The Free plan includes 100 credits per month and does not require a card. The Lite plan costs $15/month and includes 3,000 credits per month.
Free Trial No 
Free Version Yes 

Pricing Details

$99/month
The $99/month Start tier includes web chat and WhatsApp Business, up to 500 conversations per month shared across channels, and one dashboard user. The $249/month Pro tier adds Instagram, TikTok, and Facebook Messenger, unlimited conversations, up to three dashboard users, and a dedicated engineer. Installation and technical operation are included.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Factoryze

Country

Bangladesh

Website

chatgent.chat

Vendor Details

Company Name

iTrafic

Country

Peru

Website

itrafic.io/ia-para-ecommerce

Product Features

Product Features

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