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Description
Chargewood provides solutions for chargebacks specifically tailored for online merchants in the United States. In the event that a customer challenges a transaction, the bank establishes a timeline along with a set of acceptable evidence. Much of this evidence is typically available: details about the order, the shipping time, the delivery location, customer login activity, and prior purchases made by the customer.
Chargewood seamlessly integrates with the platforms you already use, such as Stripe, PayPal, Shopify, WooCommerce, BigCommerce, Wix, Gmail, and Zendesk, to access this pertinent information. For each dispute, it evaluates whether it is beneficial to contest, and if it deems a case not worth pursuing, it openly communicates this decision since maintaining a favorable dispute ratio is more critical than any individual case. When a chargeback is worth fighting, Chargewood crafts a response tailored to the specific reason code and adheres to the rules of the card network, ensuring it is submitted promptly before the deadline.
All processes are transparent, as each dispute includes the evidence referenced, the rationale for the decision made, and the complete text of the response. Furthermore, every response undergoes a review by a Chargewood team member prior to submission, and a comprehensive log of actions taken is maintained for accountability. This meticulous approach ensures that both merchants and customers can trust the integrity of the chargeback process.
Description
PallasMark offers a comprehensive solution for packing and receiving proof tailored for online merchants, warehouse personnel, and third-party logistics companies. The platform enables users to capture video, images, and other types of evidence via a web application or mobile apps available for iOS and Android, allowing them to associate this documentation with specific orders and warehouse operations. Staff members can initiate orders from various supported stores or shipping integrations, scan barcodes, and efficiently document the packing or receiving processes. Moreover, they can generate a publicly accessible verification page along with a PDF proof package to address returns, shipping claims, and disputes. Additional features like optional buyer approval and requests for return evidence enhance the review processes. PallasMark seamlessly integrates with platforms such as Shopify, WooCommerce, Amazon, ShipStation, and ShipHero, ensuring a versatile user experience. Furthermore, its documented API and signed webhooks facilitate custom system integrations for qualifying plans. Users can access a free tier that allows up to five proof orders monthly, while paid subscriptions offer increased order limits and are billed on an annual basis, providing flexibility for various operational needs. This makes PallasMark a valuable asset for any online seller aiming to streamline their packing and receiving processes.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Shopify
Yes
WooCommerce
Yes
Amazon Seller Central
No
BigCommerce
Yes
Gmail
Yes
PayPal
Yes
ShipHero
No
ShipStation
No
Stripe
Yes
Wix
Yes
Integrations
Shopify
Yes
WooCommerce
Yes
Amazon Seller Central
Yes
BigCommerce
No
Gmail
No
PayPal
No
ShipHero
Yes
ShipStation
Yes
Stripe
No
Wix
No
Pricing Details
20% of what we recover
Free Trial
No
Free Version
Yes
Pricing Details
$29/month
Free plan: $0 for up to 5 proof orders per month. Pro: $348 billed annually, up to 100 proof orders per month; the displayed $29/month is a comparison figure, not a monthly-billed plan. Business: $1,188 billed annually, up to 400 proof orders per month. Paid plans include a 14-day free trial; Scale is contract-priced.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Chargewood
Founded
2026
Country
United States
Website
chargewood.com
Vendor Details
Company Name
PallasMark
Founded
2026
Country
United States
Website
pallasmark.com
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
No
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No
Product Features
Order Fulfillment
Choose Shipping Service
No
Global Shipping
No
Inventory Management
No
Multi-Channel Support
No
Order Management
No
Production Logistics
No
Recycling
No
Returns Management
No
Supply Chain Management
No
eCommerce Integration
No