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features
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Description

Chargewood provides solutions for chargebacks specifically tailored for online merchants in the United States. In the event that a customer challenges a transaction, the bank establishes a timeline along with a set of acceptable evidence. Much of this evidence is typically available: details about the order, the shipping time, the delivery location, customer login activity, and prior purchases made by the customer. Chargewood seamlessly integrates with the platforms you already use, such as Stripe, PayPal, Shopify, WooCommerce, BigCommerce, Wix, Gmail, and Zendesk, to access this pertinent information. For each dispute, it evaluates whether it is beneficial to contest, and if it deems a case not worth pursuing, it openly communicates this decision since maintaining a favorable dispute ratio is more critical than any individual case. When a chargeback is worth fighting, Chargewood crafts a response tailored to the specific reason code and adheres to the rules of the card network, ensuring it is submitted promptly before the deadline. All processes are transparent, as each dispute includes the evidence referenced, the rationale for the decision made, and the complete text of the response. Furthermore, every response undergoes a review by a Chargewood team member prior to submission, and a comprehensive log of actions taken is maintained for accountability. This meticulous approach ensures that both merchants and customers can trust the integrity of the chargeback process.

Description

MidMetrics™ simplifies chargeback management for businesses by combining prevention, dispute resolution, and analytics into a unified platform. Now, you can oversee and analyze all your chargeback activities from one centralized location. Say goodbye to tedious spreadsheets! Instantly access and react to chargebacks and prevention notifications in one integrated dashboard. Eliminate uncertainty! Effectively identify the factors contributing to chargebacks and keep track of the performance across all merchant accounts. No longer will you need to access various portals or wait for monthly updates! Enjoy real-time reporting on chargebacks and merchant accounts, with all the necessary services, software, and support for your organization. Equip yourself with the tools and insights essential for managing chargebacks, safeguarding merchant accounts, and reducing revenue losses. The system automatically gathers chargeback and alert information from your providers, streamlining your workflow. Consolidate all your chargeback data seamlessly to identify and mitigate the vulnerabilities that are causing increased chargebacks. This comprehensive approach ensures that you are always informed and ready to tackle any chargeback challenges that may arise.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

BigCommerce Yes 
Ethoca No 
Gmail Yes 
PayPal Yes 
Shopify Yes 
Stripe Yes 
Verifi No 
Wix Yes 
WooCommerce Yes 
Zendesk Yes 

Integrations

BigCommerce No 
Ethoca Yes 
Gmail No 
PayPal No 
Shopify No 
Stripe No 
Verifi Yes 
Wix No 
WooCommerce No 
Zendesk No 

Pricing Details

20% of what we recover
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Chargewood

Founded

2026

Country

United States

Website

chargewood.com

Vendor Details

Company Name

MidMetrics

Founded

2019

Country

United States

Website

www.midmetrics.com

Product Features

Chargeback Management

Chargeback Dispute Management No 
Chargeback Insurance No 
Chargeback Prevention No 
Chargeback Recovery No 
For Banks / Issuers No 
For Merchants No 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics No 

Product Features

Chargeback Management

Chargeback Dispute Management Yes 
Chargeback Insurance No 
Chargeback Prevention Yes 
Chargeback Recovery Yes 
For Banks / Issuers No 
For Merchants Yes 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics Yes 

Alternatives

No Alternatives

Alternatives