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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

With Chargerback's™ innovative Lost and Found Solution's™ cloud-based platform, returning lost items has never been simpler, as it is fully accessible via any mobile device. Chargerback stands out as the sole provider of patent-protected cloud-based lost and found software, boasting a partnership network that includes more Fortune 100 and 500 companies than all other competitors combined. Our commitment to a high standard of care is something our partners value greatly, and they often praise our dedicated, hands-on approach as a refreshing change in the realm of software services. The positive feedback we receive, including accolades from a former executive of a leading airline during the implementation phase, reinforces our effectiveness and reliability. At Chargerback, we prioritize security and integrity in all our operations, ensuring compliance with rigorous industry standards, so you can have complete confidence that we are committed to your business's needs and success. In an ever-evolving digital landscape, our dedication to excellence sets us apart from the rest.

Description

Homebound is an online platform designed to manage lost property for various types of accommodations, including hotels, motels, bed-and-breakfasts, and guesthouses. This system provides housekeeping and front-desk personnel with a collaborative searchable database for documenting found items, including details such as photographs, locations where items were discovered and stored, guest claims, and custody records. Staff members can easily input items using a mobile-friendly interface, which offers optional AI-assisted tagging; additionally, AI technology suggests potential matches between guests' lost item reports and the logged found items for staff verification. Homebound facilitates notifications to guests and provides links for claims, allowing options for in-person collection or shipping at the guest's expense. Guests can conveniently input their delivery address, select a courier service, and make payments online; Homebound then manages courier pickups and provides tracking information. Individual properties can access this log without incurring any subscription fees, setup charges, or contractual obligations, while hotel groups have the opportunity to request tailored white-label solutions and integrations for their workflows. This flexibility ensures that both single establishments and larger chains can efficiently handle lost property situations while enhancing guest satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Microsoft Outlook No 
Microsoft Teams No 
OPERA Cloud PMS No 
Stripe No 
Whistle Messaging Yes 

Integrations

Microsoft Outlook Yes 
Microsoft Teams Yes 
OPERA Cloud PMS Yes 
Stripe Yes 
Whistle Messaging No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0
Single-property lost-property logging is free, with no subscription, setup fee or contract. Guests pay the return-delivery charge if shipping is requested. Hotel-group white-label arrangements and custom integrations are scoped separately.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Chargerback

Country

United States

Website

www.chargerback.com

Vendor Details

Company Name

Homebound

Founded

2026

Country

Australia

Website

usehomebound.com.au/for-hotels

Product Features

Lost and Found

Access Control No 
Automatic Matching No 
Category Management No 
Claims Management No 
Cross-Database Search Yes 
Document Management No 
Historical Reporting No 
Image Recognition No 
Inventory Management Yes 
Self Service Portal No 
Shipping Management No 
Unclaimed Items Management No 

Product Features

Lost and Found

Access Control No 
Automatic Matching No 
Category Management No 
Claims Management No 
Cross-Database Search No 
Document Management No 
Historical Reporting No 
Image Recognition No 
Inventory Management No 
Self Service Portal No 
Shipping Management No 
Unclaimed Items Management No 

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