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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Chargeback Gurus helps merchants protect and recover more revenue by providing technology-driven chargeback management solutions powered by AI insights, data science, advanced analytics, and deep industry specific expertise.

Description

The WNS-Vuram Card Dispute Management System serves as a comprehensive platform tailored for financial institutions to effectively oversee the complete lifecycle of card disputes, starting from the initial submission to the final resolution and settlement. By consolidating all aspects of dispute management into one streamlined system, it enables organizations to handle chargebacks, representations, write-offs, and fraud investigations with enhanced speed and precision. The system facilitates multichannel dispute intake, empowering customers to initiate disputes through various means such as phone calls, emails, chat, or self-service portals, while ensuring that agents and back-office personnel work within a cohesive workflow. Additionally, CDMS employs intelligent automation techniques to accurately identify dispute reason codes, validate claims, and prioritize cases, which significantly reduces the need for manual intervention and lowers the likelihood of errors. Furthermore, it seamlessly integrates with core banking systems, card networks, and outside data sources, offering a comprehensive view of transactions, customer histories, and potential fraud indicators, thereby enhancing overall decision-making processes. This innovative approach not only streamlines operations but also fosters a more efficient dispute resolution environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Authorize.Net Yes 
Cybersource Yes 
DebtPayPro Yes 
Help Scout Yes 
HubSpot Customer Platform Yes 
Limelight Yes 
NMI Gateway Yes 
Netevia Yes 
OrangeCRM Yes 
PayPal Yes 
PaySimple Yes 
Payanywhere Yes 
Recurly Yes 
Shopify Yes 
Sift Yes 
Stripe Yes 
UltraCart Yes 
Wells Fargo Business Checking Yes 
WooCommerce Yes 
Worldpay Yes 

Integrations

Authorize.Net No 
Cybersource No 
DebtPayPro No 
Help Scout No 
HubSpot Customer Platform No 
Limelight No 
NMI Gateway No 
Netevia No 
OrangeCRM No 
PayPal No 
PaySimple No 
Payanywhere No 
Recurly No 
Shopify No 
Sift No 
Stripe No 
UltraCart No 
Wells Fargo Business Checking No 
WooCommerce No 
Worldpay No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Chargeback Gurus

Founded

2014

Country

United States

Website

www.chargebackgurus.com/en/

Vendor Details

Company Name

WNS-Vuram

Founded

2011

Country

India

Website

www.vuram.com/plug-n-play-solutions/card-dispute-management-system/

Product Features

Chargeback Management

Chargeback Dispute Management Yes 
Chargeback Insurance No 
Chargeback Prevention Yes 
Chargeback Recovery Yes 
For Banks / Issuers No 
For Merchants Yes 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection Yes 
Reporting / Analytics No 

Product Features

Chargeback Management

Chargeback Dispute Management No 
Chargeback Insurance No 
Chargeback Prevention No 
Chargeback Recovery No 
For Banks / Issuers No 
For Merchants No 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics No 

Financial Services

Analytics No 
Branch Optimization No 
Channel Management No 
Compliance Management No 
Customer Engagement No 
Performance Management No 
Risk Management No 

Alternatives

Alternatives

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