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Average Ratings 6 Ratings

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support

Description

A Live Video Commerce enabler, Channelize.io enables E-Commerce Brands to offer live shopping experiences on their websites and mobile apps. Our Platform can be easily integrated within existing websites and apps with Pre-built integrations for Shopify, WooCommerce, Magento, PrestaShop, Wix, and more, and via our API, SDKs, and UI Kits. Channelize.io Livestream Shopping Platform gives brands the opportunity to leverage the power of Live Selling and Real-time Buyer Engagement to Boost Sales and Enhance their Brand Perception by connecting better with their Buyers and Showcasing their products. This ultimately leads to Informed, Trusted, and Accelerated Purchases by buyers. Our Platform includes three components: Buyer Interfaces: For Buyers to Engage & Shop from in Real-time Production Dashboard: For Brand Admins to Create & Manage Shopping Shows Host Apps + RTMP Support: Enables Hosts / Influencers / KOLs / Brand Employees / Anyone you choose as Host for each show to go live and run that Live Shopping Show effectively. Please Book a Demo with us to see our Platform in action.

Description

Online stores lose sales when customers wait for answers. Parnidia AI Chat Agent fixes that with an AI customer service agent that replies within seconds, day and night, across live chat, email, WhatsApp, Instagram and Facebook Messenger. The agent is trained on your store policies, help documents and full product catalogue, and it connects to your shop platform, CRM and shipping providers. That lets it look up order status, confirm stock, suggest the right products with images and discount codes, and complete bookings without a human. When a question needs a person, it passes the conversation to your team with a short AI summary. Parnidia handles the whole setup as a managed service: knowledge base, integrations and testing, typically live within 4 weeks with roughly 2 hours of effort from your side. Every agent includes an AI-first Helpdesk, where your team monitors chats, steps in live, fixes answers so the agent improves, and tracks which topics customers ask about most. Supported platforms include Shopify, WooCommerce, Magento, PrestaShop, OpenCart and BigCommerce, plus HubSpot, Salesforce and Pipedrive. It speaks any language your customers write in. Baltic retailers such as Open24, Audimas and Home by NB use it to cut support costs by up to 60% and automate around 80% of incoming questions. A strong alternative to Tidio, Zendesk AI and Gorgias for teams that want results without building a bot themselves. Pricing starts at 99 EUR per month.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Magento Yes 
PrestaShop Yes 
Shopify Yes 
WooCommerce Yes 
Adobe Commerce No 
BigCommerce No 
Confluence No 
Gmail No 
Google Drive No 
HubSpot CRM No 
Instagram No 
Microsoft Outlook No 
Microsoft SharePoint No 
Notion No 
Omnisend No 
OpenCart No 
Paysera No 
Pipedrive No 
Salesforce No 
WordPress Yes 

Integrations

Magento Yes 
PrestaShop Yes 
Shopify Yes 
WooCommerce Yes 
Adobe Commerce Yes 
BigCommerce Yes 
Confluence Yes 
Gmail Yes 
Google Drive Yes 
HubSpot CRM Yes 
Instagram Yes 
Microsoft Outlook Yes 
Microsoft SharePoint Yes 
Notion Yes 
Omnisend Yes 
OpenCart Yes 
Paysera Yes 
Pipedrive Yes 
Salesforce Yes 
WordPress No 

Pricing Details

$49.00/month
Free Trial Yes 
Free Version No 

Pricing Details

€99/month
Start: 99 EUR/month, 300 conversations included. Growth: 299 EUR/month, 1,000 conversations, 5 languages, live hand-off, Instagram and Messenger. Enterprise: custom volume and integrations. Setup quoted per project.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Channelize.io

Founded

2017

Country

India

Website

channelize.io

Vendor Details

Company Name

Parnidia

Founded

2024

Country

Lithuania

Website

www.parnidia.com

Product Features

Live Streaming

Access Control No 
Audience Analytics Yes 
Audience Engagement Yes 
Browser-based No 
Customizable Branding Yes 
Encoding No 
Event Scheduling Yes 
Live Streaming Production Yes 
Moderation Yes 
Monetization Tools No 
Multi-Screen / Split-Screen Yes 
Multiple Camera Feeds No 
Multistreaming Yes 
Session Recording Yes 
Social Media Integration Yes 
Streaming Platform Integration Yes 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

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