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Description
Quickly integrate all your marketplaces with accounts from Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze, or Zoho Desk in just a few minutes. As buyer messages come in, you’ll see order details conveniently displayed alongside. This allows you to respond efficiently from a single interface—it's incredibly straightforward. By utilizing robust features such as automated responses, tailored business rules, and specially designed filters, you can deliver customized support in significantly less time and with minimal effort. Consequently, even a small team can effectively assist a larger number of customers. By consolidating all your customer data in one central hub, you can greatly reduce your response times. With ChannelReply, you gain the necessary tools to resolve issues quickly, allowing you to focus more on driving sales! Additionally, this streamlined approach enhances customer satisfaction and boosts overall productivity.
Description
Help your customers navigate product choices effortlessly with a set of simple questions designed to convert casual browsers into committed buyers, utilizing expertly crafted guides founded on sophisticated research and AI-driven data analysis. By employing predefined, customer-oriented questions that mimic the experience of interacting in a physical store, you can create a more engaging experience than traditional filters or chatbots offer. Every aspect is standardized and translated, ensuring that essential features are supplemented with detailed information to aid your customers in their choices. You will gain access to clear, seamlessly integrated data sourced directly from manufacturers, allowing you to shift your attention from managing data to expanding your business. Additionally, take a deeper dive into your customers' online behaviors with Beacon, which analyzes customer insights to reveal trends in decision-making across various product categories, ultimately crafting a streamlined guidance process that enhances the customer journey from initial inquiry to final purchase. This not only improves customer satisfaction but also builds loyalty, encouraging repeat business in the long run.
API Access
Has API
API Access
Has API
Integrations
Amazon
Freshdesk
Gorgias
Help Scout
Re:amaze
Shopify
Walmart
Zendesk
Zoho Desk
eBay
Integrations
Amazon
Freshdesk
Gorgias
Help Scout
Re:amaze
Shopify
Walmart
Zendesk
Zoho Desk
eBay
Pricing Details
$31 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Threecolts
Founded
2021
Country
United Kingdom
Website
www.channelreply.com
Vendor Details
Company Name
Outfindo
Country
Czech Republic
Website
www.outfindo.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
eCommerce Personalization
A/B Testing
Abandoned Cart Email
Dynamic Pricing
Offers & Discounts Notifications
Personalized Site Navigation
Product Recommendations
Reporting / Analytics
Social Insights
