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Average Ratings 2 Ratings

Total
ease
features
design
support

Description

Quickly integrate all your marketplaces with accounts from Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze, or Zoho Desk in just a few minutes. As buyer messages come in, you’ll see order details conveniently displayed alongside. This allows you to respond efficiently from a single interface—it's incredibly straightforward. By utilizing robust features such as automated responses, tailored business rules, and specially designed filters, you can deliver customized support in significantly less time and with minimal effort. Consequently, even a small team can effectively assist a larger number of customers. By consolidating all your customer data in one central hub, you can greatly reduce your response times. With ChannelReply, you gain the necessary tools to resolve issues quickly, allowing you to focus more on driving sales! Additionally, this streamlined approach enhances customer satisfaction and boosts overall productivity.

Description

We assist retailers, top brands, and their digital agencies in dramatically increasing digital revenue via product data. Your e-commerce success depends on your product data feeds. Intelligent Reach gives you complete control over your product feeds, allowing you to seamlessly increase online revenue through 1,500+ marketplaces and channels. You can create data feeds that are perfectly tailored for any channel, run powerful tests to improve offsite product performance, and seamlessly sell on multiple markets all from one platform.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon
AdRoll
Bing
Dressipi
Freshdesk
Google
Gorgias
Help Scout
Increasingly
Kelkoo Group
Re:amaze
Shopify
Walmart
Zendesk
Zoho Desk
eBay
eStar

Integrations

Amazon
AdRoll
Bing
Dressipi
Freshdesk
Google
Gorgias
Help Scout
Increasingly
Kelkoo Group
Re:amaze
Shopify
Walmart
Zendesk
Zoho Desk
eBay
eStar

Pricing Details

$31 per month
Free Trial
Free Version

Pricing Details

Get in touch to find out more!
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Threecolts

Founded

2021

Country

United Kingdom

Website

www.channelreply.com

Vendor Details

Company Name

Intelligent Reach

Founded

2006

Country

United Kingdom

Website

intelligentreach.com

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Product Data Management

Bill of Material Management
Document Management
Formula Management
Product Analytics
Product Lifecycle Management
Testing Management
Version Control

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Alternatives

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