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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Channel Factory offers an all-encompassing solution for enhancing social media video advertising, with a specific emphasis on platforms such as YouTube. Utilizing cutting-edge AI technology, the platform optimizes ad delivery to guarantee that campaigns resonate with the intended audience while maintaining brand integrity. It boasts features such as in-depth video analysis, media optimization, and the ability to manage social campaigns across various channels, all aimed at boosting brands' return on investment by effectively connecting with viewers in suitable contexts. Additionally, Channel Factory provides expert support and a range of adaptable solutions, catering to both self-service and fully managed service needs, ensuring that brands can select the approach that best fits their objectives. This versatility makes Channel Factory a valuable partner for companies looking to maximize their advertising impact in the digital landscape.

Description

ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acqueon No 
Amazon Connect No 
Avaya Aura No 
MINT Yes 
Webex Contact Center No 

Integrations

Acqueon Yes 
Amazon Connect Yes 
Avaya Aura Yes 
MINT No 
Webex Contact Center Yes 

Pricing Details

Custom Pricing
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Channel Factory

Founded

2010

Country

United States

Website

channelfactory.com

Vendor Details

Company Name

Servion Global Solutions

Founded

1995

Country

India

Website

servion.com/solutions/video-engagement/

Product Features

Video Marketing

Analytics / Reporting Yes 
Chat / Messaging No 
Customizable Branding Yes 
Customizable CTAs No 
Lead Capture No 
Media Library No 
Multi-Platform Distribution Yes 
ROI Tracking Yes 
Social Sharing Yes 
Templates No 
Video Editing No 

Product Features

Video Marketing

Analytics / Reporting No 
Chat / Messaging No 
Customizable Branding No 
Customizable CTAs No 
Lead Capture No 
Media Library No 
Multi-Platform Distribution No 
ROI Tracking No 
Social Sharing No 
Templates No 
Video Editing No 

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