Average Ratings 178 Ratings
Average Ratings 0 Ratings
Description
CedCommerce has been working in the field of eCommerce Marketplace Solutions for the past 11 years, providing a wide range of Multi-channel Integrations for over 30+ leading Marketplaces and Frameworks globally.
Establishing partnerships with major players such as Shopify, Magento, BigCommerce, Walmart, Facebook, Google, Best Buy, Fruugo, Sears, HubSpot, etc., CedCommerce endeavours to deliver a complete set of keys to Merchant Partners from scratch to multi-channel selling experience irrespective of the platform they choose.
The Integration Solutions form CedCommerce offers a common platform for selling on n number of channels with Automated and near real-time synchronization or Inventories, Orders, Prices, Product Descriptions, Promotions, Repricing, etc. The Solutions are compatible with most Shipment Integration Solutions available in the market, making it easier for sellers to expand.
The support system at CedCommerce for the merchants is one of the most elaborate and most appreciated in the market. Every merchant gets a dedicated Account Manager with 24x7 availability through more than 5 different channels completely free of cost throughout the entire time period of subscription.
Description
Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon
Yes
Cdiscount
Yes
Shopify
Yes
eBay
Yes
Acquia Campaign Studio
Yes
Appath
Yes
BigCommerce
No
Etsy
Yes
Facebook
Yes
Gmail
No
Integrations
Amazon
Yes
Cdiscount
Yes
Shopify
Yes
eBay
Yes
Acquia Campaign Studio
No
Appath
No
BigCommerce
Yes
Etsy
No
Facebook
No
Gmail
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$33 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CedCommerce
Founded
2010
Country
India
Website
cedcommerce.com
Vendor Details
Company Name
Replyco
Founded
2019
Country
United Kingdom
Website
replyco.com
Product Features
Channel Management
Campaign Management
Yes
Channel Analytics
Yes
Incentive Management
No
Inventory Control
Yes
Lead Management
Yes
Opportunity Management
Yes
Order Management
Yes
Partner Management
No
Product Management
Yes
Reseller Management
Yes
Marketplace
Catalog Management
No
Category Management
No
Fee / Commission Management
No
Order Management
No
Payment Processing
No
Promotions Management
No
Returns Management
No
SEO Management
No
Shopping Cart
No
Vendor Portal
No
Multi-Channel eCommerce
Catalog Management
Yes
Channel Management
Yes
Data Synchronization
Yes
Email Marketing
No
Inventory Management
Yes
Marketplace Integration
Yes
Mobile Commerce
No
Order Management
Yes
Promotions Management
Yes
Returns Management
Yes
SEO Management
Yes
Shopping Cart
No
Social Commerce
No
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
Yes
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
No
Whitelisting / Blacklisting
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes