Average Ratings 178 Ratings

Total
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features
design
support

Average Ratings 0 Ratings

Total
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support

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Description

CedCommerce has been working in the field of eCommerce Marketplace Solutions for the past 11 years, providing a wide range of Multi-channel Integrations for over 30+ leading Marketplaces and Frameworks globally. Establishing partnerships with major players such as Shopify, Magento, BigCommerce, Walmart, Facebook, Google, Best Buy, Fruugo, Sears, HubSpot, etc., CedCommerce endeavours to deliver a complete set of keys to Merchant Partners from scratch to multi-channel selling experience irrespective of the platform they choose. The Integration Solutions form CedCommerce offers a common platform for selling on n number of channels with Automated and near real-time synchronization or Inventories, Orders, Prices, Product Descriptions, Promotions, Repricing, etc. The Solutions are compatible with most Shipment Integration Solutions available in the market, making it easier for sellers to expand. The support system at CedCommerce for the merchants is one of the most elaborate and most appreciated in the market. Every merchant gets a dedicated Account Manager with 24x7 availability through more than 5 different channels completely free of cost throughout the entire time period of subscription.

Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Yes 
Cdiscount Yes 
Shopify Yes 
eBay Yes 
Acquia Campaign Studio Yes 
Appath Yes 
BigCommerce No 
Etsy Yes 
Facebook Yes 
Gmail No 
HubSpot Customer Platform Yes 
Lazada Yes 
Linnworks No 
Magento Yes 
Microsoft Advertising Yes 
OnBuy Yes 
PIMworks Yes 
Walmart Yes 
WooCommerce No 
X Ads (Twitter Ads) Yes 

Integrations

Amazon Yes 
Cdiscount Yes 
Shopify Yes 
eBay Yes 
Acquia Campaign Studio No 
Appath No 
BigCommerce Yes 
Etsy No 
Facebook No 
Gmail Yes 
HubSpot Customer Platform No 
Lazada No 
Linnworks Yes 
Magento No 
Microsoft Advertising No 
OnBuy No 
PIMworks No 
Walmart No 
WooCommerce Yes 
X Ads (Twitter Ads) No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$33 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CedCommerce

Founded

2010

Country

India

Website

cedcommerce.com

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Product Features

Channel Management

Campaign Management Yes 
Channel Analytics Yes 
Incentive Management No 
Inventory Control Yes 
Lead Management Yes 
Opportunity Management Yes 
Order Management Yes 
Partner Management No 
Product Management Yes 
Reseller Management Yes 

Marketplace

Catalog Management No 
Category Management No 
Fee / Commission Management No 
Order Management No 
Payment Processing No 
Promotions Management No 
Returns Management No 
SEO Management No 
Shopping Cart No 
Vendor Portal No 

Multi-Channel eCommerce

Catalog Management Yes 
Channel Management Yes 
Data Synchronization Yes 
Email Marketing No 
Inventory Management Yes 
Marketplace Integration Yes 
Mobile Commerce No 
Order Management Yes 
Promotions Management Yes 
Returns Management Yes 
SEO Management Yes 
Shopping Cart No 
Social Commerce No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker No 
Whitelisting / Blacklisting No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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