Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Causia® offers an all-encompassing platform for managing complaints and remediation cases, providing users with unparalleled oversight and control in one cohesive solution. Recognizing that different sectors have unique needs, we have developed multiple editions of our complaints management software tailored to specific industries. This tailored approach ensures that professionals can navigate their challenges with greater ease. With a global presence, Causia® has successfully implemented hundreds of complaints and remediation solutions, boasting a vast number of satisfied users. Our innovative products have enabled clients to efficiently handle millions of complaints while uncovering valuable insights that fuel genuine enhancements. Powered by Salesforce, our software is designed specifically for managing complaints, quality, and compliance across various industries, making it an essential tool for businesses aiming for excellence.
Description
eXcediant is a software firm focused on catering to the requirements of the land title sector. Our mission is to develop affordable yet powerful and highly customizable software that efficiently handles consumer complaint tracking for compliance with ALTA Best Practice Pillar 7, in addition to offering a robust sales CRM tailored for title insurance agencies. With over 20 years of collective expertise in technology and customer satisfaction within the land title industry, our software is designed with the needs of title agents in mind. We are committed to providing an industry-leading solution that empowers title agents to transform customer frustrations into positive feedback and satisfaction. Our innovative customer complaint management system is crafted to help your title agency thrive and succeed, ensuring that your clients will value the simplicity and effectiveness of eXcediant's tool. We eagerly anticipate the opportunity to support your agency's growth with our comprehensive solution. With eXcediant, you’re not just managing complaints; you’re enhancing relationships with your customers.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$25 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Causia
Website
www.causia.com.au
Vendor Details
Company Name
eXcediant
Country
United States
Website
www.excediant.com
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management