Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A mobile workforce management solution enables companies to efficiently schedule tasks, oversee job assignments, and monitor the progress of work orders. Transform your workforce operations with a robust platform designed to digitize traditional paperwork and job packs. By capturing data directly at the source, businesses can update critical information in real-time. Jobs, along with essential documents such as statutory drawings and plans, can be sent electronically through a mobile application, ensuring that the workforce has immediate access to necessary details, thereby enhancing productivity. As work advances, the status of each job is automatically tracked, including supplementary information like photos, risk assessments, and other relevant forms. Additionally, you have the capability to create and distribute electronic forms, minimizing the need for expensive mobile form development. These forms can also be integrated into workflows, prompting the workforce to complete tasks or submit photographs at designated stages throughout the job process, ultimately streamlining operations and improving overall efficiency. This comprehensive approach not only simplifies communication but also fosters a more organized and effective work environment.
Description
Agentforce Field Service is a comprehensive, agent-first platform built to modernize field operations and workforce management. It enables companies to orchestrate everything from break-fix repairs to inspections and proactive maintenance with intelligence and speed. By unifying customer records, asset data, and service history, teams gain full visibility into every job and interaction. AI-driven scheduling automates appointment coordination, dynamically adjusting to disruptions while keeping customers informed. The mobile experience is designed for real-world conditions, offering offline functionality, rapid data sync, and customizable workflows for technicians. Dispatchers can efficiently assign work based on skills, availability, and geography using advanced optimization tools. Predictive asset management capabilities help organizations anticipate failures and schedule service before downtime occurs. Operations dashboards powered by analytics provide real-time KPIs and conversational insights for smarter decision-making. Visual Remote Assistant reduces unnecessary truck rolls by connecting customers to experts through live video guidance. Together, these capabilities empower businesses to increase efficiency, reduce operational costs, and deliver seamless, proactive service experiences at scale.
API Access
Has API
No
API Access
Has API
No
Integrations
Adobe Real-Time CDP
No
Augmentir
No
Collate
No
Fin
No
Flosum
No
Metazoa Monarch
No
Neuron7
No
Salesforce
No
Salesforce Agentforce Net Zero
No
Salesforce Agentforce Service
No
Integrations
Adobe Real-Time CDP
Yes
Augmentir
Yes
Collate
Yes
Fin
Yes
Flosum
Yes
Metazoa Monarch
Yes
Neuron7
Yes
Salesforce
Yes
Salesforce Agentforce Net Zero
Yes
Salesforce Agentforce Service
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$75.00 per user per month
Billed annually
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Causeway Technologies
Founded
1999
Country
United Kingdom
Website
www.causeway.com
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/service/field-service-management/
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
No
Inventory Management
No
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
No
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
Yes
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
No
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
Service Dispatch
Billing & Invoicing
No
Call Center Management
Yes
Contract Management
Yes
Customer Database
Yes
Inventory Control
Yes
Job Management
Yes
Job Tracking
Yes
Mobile Access
Yes
Routing
Yes
Scheduling
Yes
Self Service Portal
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Work Order
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Preventive Maintenance
Yes
Quotes / Estimates
Yes
Recurring Appointments
Yes
Routing
Yes
Scheduling
Yes
Task Management
Yes