Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Founded in August 2018, Cat.Ex has rapidly grown to become one of the largest cryptocurrency exchanges globally, with its headquarters situated in Shenzhen, China. The platform boasts a diverse array of communities across countries including South Korea, China, Bangladesh, Russia, Turkey, the Middle East, India, Indonesia, and the United States. Utilizing a method known as transaction mining, users are able to earn dividends through our profit-sharing model. Our infrastructure is designed with a microservices-oriented and distributed architecture, allowing for horizontal scaling that mitigates any single point of failure. We leverage advanced technologies such as asynchronous processing, caching, inverted indexing, and NoSQL databases to deliver exceptional performance. Comprehensive security measures are implemented at multiple levels, including cold wallets, firewalls, operating systems, application servers, and database servers, along with rigorous penetration testing to safeguard the entire system. Our dedicated professional service team guarantees high-quality and efficient support, offering real-time assistance via Telegram and responding to ticket inquiries within a 24-hour timeframe. We consistently strive to enhance the user experience and maintain our position as a leader in the cryptocurrency exchange market.
Description
Empower your sales and support teams to operate from any location while assisting customers through voice or chat, eliminating the necessity for traditional infrastructures like servers or telephones. Our contact center software operates on a flexible monthly pay-per-use model, allowing you to scale as needed. We leverage cloud services from prominent providers across Europe, the Middle East, and South Africa, and ensure additional local points of presence and numbers through partnerships in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. Unlike other cloud solutions, this setup guarantees that your customers will not face latency issues caused by round-trip connections to servers located in the UK or the US. In the event that international fiber connections to Europe or the US are compromised, the local points of presence will maintain uninterrupted service, ensuring your customer support remains flawless. With our cloud-based solution, there is no requirement for server installations or phone purchases; all that is needed is a web browser to get started. This convenience allows for seamless transitions and flexibility in managing customer interactions.
API Access
Has API
API Access
Has API
Integrations
Azure Text to Speech
CoinLedger
Dialogflow
IBM Watson
IOST
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce
Integrations
Azure Text to Speech
CoinLedger
Dialogflow
IBM Watson
IOST
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Catex
Founded
2018
Country
South Korea
Website
www.catex.io
Vendor Details
Company Name
Expertflow
Founded
2007
Country
Switzerland
Website
www.expertflow.com/cloud-contactcenter/
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management