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Average Ratings 0 Ratings

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features
design
support

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Description

Catalyst empowers modern GTM teams to shift from activity-based work to outcome-driven customer growth. By focusing on business results rather than adoption checkboxes, teams help customers realize value faster and more consistently. The platform connects sales, CS, and revenue leaders around one shared mission: driving recurring impact that leads to renewals, expansions, and advocacy. Automated journeys and digital touchpoints ensure every account receives the right value moment at the right time. With built-in insights, Catalyst reveals the “why” behind customer performance metrics so teams can proactively adjust strategies. Leaders gain clarity into risk, opportunity, renewal health, and expansion signals across the entire customer lifecycle. Customer-facing teams can finally focus on what matters most—helping customers achieve their outcomes. Catalyst turns post-sales into a revenue engine instead of a cost center.

Description

CustomerSuccessBox, an AI-powered customer satisfaction software for SaaS B2B, is called CustomerSuccessBox. CustomerSuccessBox was founded in response to a need for a solution that could provide 'proactive' customer support. CustomerSuccessBox's vision for artificial intelligence (AI), machine learning (ML) and customer onboarding is to automate customer communication, product usage analysis, and customer onboarding. It hopes to reduce the cost of customer success services and increase the lifetime value of each customer. It also wants to eliminate the need for a full-time CS ops position to calibrate and configure the Customer Success platform. CustomerSuccessBox uses CSI to recommend the next best action for each account, allowing CSMs to be more efficient. CustomerSuccessBox processes millions from over 250,000 end users each week. The patent-pending technology can handle approximately 2,200 events/second.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Chargebee No 
Comet Backup Yes 
Freshdesk No 
GTM Buddy No 
Help Scout No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Jira Service Management No 
Language Studio Yes 
LiveAgent No 
Mixpanel No 
QuickBooks Online No 
Recurly No 
Salesforce No 
Sip2Dial Yes 
Totango Yes 
Zoho CRM No 
Zoho Desk No 

Integrations

Chargebee Yes 
Comet Backup No 
Freshdesk Yes 
GTM Buddy Yes 
Help Scout Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Jira Service Management Yes 
Language Studio No 
LiveAgent Yes 
Mixpanel Yes 
QuickBooks Online Yes 
Recurly Yes 
Salesforce Yes 
Sip2Dial No 
Totango No 
Zoho CRM Yes 
Zoho Desk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Request Pricing detail on the website.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Totango

Founded

2010

Country

United States

Website

www.totango.com/products/catalyst

Vendor Details

Company Name

CustomerSuccessBox

Founded

2018

Country

United States

Website

customersuccessbox.com

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Alternatives

Alternatives