Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Designed with a focus on security, the protection of your data remains a top priority. Leveraging leading industry practices, Casting Crane integrates robust security measures while providing a seamless and user-friendly experience. This web-based solution is specifically tailored to meet the distinct requirements of studios, networks, production companies, and casting professionals alike. Its user-friendly nature ensures that deployment is straightforward, requiring no software installation or IT support. Your team can easily access the platform from any location, promoting flexibility and efficiency. With role-based permissions for specific casting calls and projects, collaboration among team members and stakeholders occurs in a secure and integrated setting. You can efficiently manage your private applicant database by filtering, sorting, and analyzing data as needed. Furthermore, Casting Crane features an intuitive search tool that allows you to swiftly locate the precise applicant you need from any of your casting forms, enhancing your overall productivity and workflow.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Integrations
Talkdesk
No
Pricing Details
$50 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Casting Crane
Website
www.castingcrane.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/