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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Designed with a focus on security, the protection of your data remains a top priority. Leveraging leading industry practices, Casting Crane integrates robust security measures while providing a seamless and user-friendly experience. This web-based solution is specifically tailored to meet the distinct requirements of studios, networks, production companies, and casting professionals alike. Its user-friendly nature ensures that deployment is straightforward, requiring no software installation or IT support. Your team can easily access the platform from any location, promoting flexibility and efficiency. With role-based permissions for specific casting calls and projects, collaboration among team members and stakeholders occurs in a secure and integrated setting. You can efficiently manage your private applicant database by filtering, sorting, and analyzing data as needed. Furthermore, Casting Crane features an intuitive search tool that allows you to swiftly locate the precise applicant you need from any of your casting forms, enhancing your overall productivity and workflow.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Talkdesk

Integrations

Talkdesk

Pricing Details

$50 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Casting Crane

Website

www.castingcrane.com

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Product Features

Alternatives

Alternatives