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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cartful makes sure AI recommends your brand's products the same way your own merchandising team would. Nobody knows your products better than your team. Cartful gives them the final say in what AI recommends on your site, and the first word in off-site assistants like ChatGPT. Shoppers get the right product no matter how they shop, from product pages and chat to quizzes, filters and related products. We start from what you already have: product data, product pages, spec sheets and reviews. Cartful works out who each product is right for, who it isn't, and why. Your team has the final say on every judgment. The platform keeps everything current as your catalog changes. Your team's judgment then goes to work on and off your site. On your site, Cartful's AI tools work directly from it, and so do your store's filters. Affinity tells each shopper whether a product is right for them, and points to a better match when it isn't. Lineup fills related products with the right alternatives and add-ons, each with a reason. Studio asks shoppers a few questions and recommends the right product. Chat answers shoppers' questions in their own words, the way your team would. Off your site, Agentic Training puts your team's judgment into the product data AI assistants like ChatGPT read. Everything your team decides lives in your own product listings, so you're ready for whatever comes next in AI. Cartful Solutions, Inc. was founded in 2015 and is based in New York City. Cartful is SOC 2 Type II certified.

Description

Shoppers abandon their carts for a limited number of reasons, and utilizing live chat can effectively address concerns related to pricing—customers frequently check prices, so engaging them in conversation can foster trust and encourage purchases. Additionally, customers often engage in window shopping, seeking information on available colors and sizes, while checkout complications can deter them from completing a sale; thus, providing assistance during the checkout process is crucial. Offering discounts through chat can also entice potential buyers, giving them an extra nudge toward making a purchase. To grasp the significance of these points, think back to your last experience with live chat; perhaps you were shopping or needed support with a service. Live chat is often more convenient than enduring long hold times on the phone, as it provides immediate responses and enhances overall customer satisfaction. Ultimately, making it simple and efficient for customers to connect can lead to increased sales and loyalty.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Attentive Yes 
Emarsys Yes 
Facebook Yes 
Google Analytics Yes 
Iterable Yes 
Klaviyo Yes 
Salesforce Yes 
Segment Yes 
Shopify Yes 
Zapier Yes 

Integrations

Attentive No 
Emarsys No 
Facebook No 
Google Analytics No 
Iterable No 
Klaviyo No 
Salesforce No 
Segment No 
Shopify No 
Zapier No 

Pricing Details

Pricing varies based on monthly traffic, integration needs (native vs custom-supported), support level, and enterprise requirements.

Included for all customers: one-hour kickoff + setup call, onboarding resources (docs/tutorials/videos), business-hours ticket + live chat support, QBRs with an account manager, and quiz migration as part of onboarding at no additional cost. Optional add-on services hours are available.
Free Trial No 
Free Version No 

Pricing Details

$ 97 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cartful

Founded

2015

Country

United States

Website

www.cartful.com

Vendor Details

Company Name

Rhino Support

Founded

2010

Country

United States

Website

www.rhinosupport.com/newchat/RS-tour/help-desk2.php

Product Features

eCommerce Personalization

A/B Testing No 
Abandoned Cart Email No 
Dynamic Pricing No 
Offers & Discounts Notifications No 
Personalized Site Navigation No 
Product Recommendations Yes 
Reporting / Analytics No 
Social Insights No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Alternatives

Alternatives