Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cartful makes sure AI recommends your brand's products the same way your own merchandising team would.
Nobody knows your products better than your team. Cartful gives them the final say in what AI recommends on your site, and the first word in off-site assistants like ChatGPT. Shoppers get the right product no matter how they shop, from product pages and chat to quizzes, filters and related products.
We start from what you already have: product data, product pages, spec sheets and reviews. Cartful works out who each product is right for, who it isn't, and why. Your team has the final say on every judgment. The platform keeps everything current as your catalog changes.
Your team's judgment then goes to work on and off your site. On your site, Cartful's AI tools work directly from it, and so do your store's filters. Affinity tells each shopper whether a product is right for them, and points to a better match when it isn't. Lineup fills related products with the right alternatives and add-ons, each with a reason. Studio asks shoppers a few questions and recommends the right product. Chat answers shoppers' questions in their own words, the way your team would.
Off your site, Agentic Training puts your team's judgment into the product data AI assistants like ChatGPT read. Everything your team decides lives in your own product listings, so you're ready for whatever comes next in AI.
Cartful Solutions, Inc. was founded in 2015 and is based in New York City. Cartful is SOC 2 Type II certified.
Description
Shoppers abandon their carts for a limited number of reasons, and utilizing live chat can effectively address concerns related to pricing—customers frequently check prices, so engaging them in conversation can foster trust and encourage purchases. Additionally, customers often engage in window shopping, seeking information on available colors and sizes, while checkout complications can deter them from completing a sale; thus, providing assistance during the checkout process is crucial. Offering discounts through chat can also entice potential buyers, giving them an extra nudge toward making a purchase. To grasp the significance of these points, think back to your last experience with live chat; perhaps you were shopping or needed support with a service. Live chat is often more convenient than enduring long hold times on the phone, as it provides immediate responses and enhances overall customer satisfaction. Ultimately, making it simple and efficient for customers to connect can lead to increased sales and loyalty.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Attentive
Yes
Emarsys
Yes
Facebook
Yes
Google Analytics
Yes
Iterable
Yes
Klaviyo
Yes
Salesforce
Yes
Segment
Yes
Shopify
Yes
Zapier
Yes
Integrations
Attentive
No
Emarsys
No
Facebook
No
Google Analytics
No
Iterable
No
Klaviyo
No
Salesforce
No
Segment
No
Shopify
No
Zapier
No
Pricing Details
Pricing varies based on monthly traffic, integration needs (native vs custom-supported), support level, and enterprise requirements.
Included for all customers: one-hour kickoff + setup call, onboarding resources (docs/tutorials/videos), business-hours ticket + live chat support, QBRs with an account manager, and quiz migration as part of onboarding at no additional cost. Optional add-on services hours are available.
Included for all customers: one-hour kickoff + setup call, onboarding resources (docs/tutorials/videos), business-hours ticket + live chat support, QBRs with an account manager, and quiz migration as part of onboarding at no additional cost. Optional add-on services hours are available.
Free Trial
No
Free Version
No
Pricing Details
$ 97 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cartful
Founded
2015
Country
United States
Website
www.cartful.com
Vendor Details
Company Name
Rhino Support
Founded
2010
Country
United States
Website
www.rhinosupport.com/newchat/RS-tour/help-desk2.php
Product Features
eCommerce Personalization
A/B Testing
No
Abandoned Cart Email
No
Dynamic Pricing
No
Offers & Discounts Notifications
No
Personalized Site Navigation
No
Product Recommendations
Yes
Reporting / Analytics
No
Social Insights
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes