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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Call tracking software is essential for identifying which advertising channels yield the best results for your business. Is it the vibrant billboard on Main Street, the radio ad during peak traffic hours, or the pay-per-click ads on Google that attract the most interest? By utilizing call tracking, you can swiftly uncover which marketing efforts generate the highest volume of calls. With this valuable insight, you can allocate your marketing resources more strategically. Caller Insight’s call tracking software comes with a user-friendly web-based interface, enabling you to access reports from any device with internet connectivity. You can analyze and compare different campaigns, experiment with new advertising strategies, listen to recorded calls, and much more, all through the Caller Insight platform. It also allows you to assess the performance of various teams by providing unique toll-free and local numbers for tracking. You can review sales and customer support interactions by utilizing call recordings and real-time analytics, ensuring that your approach to customer engagement is as effective as possible. This comprehensive tracking capability empowers businesses to make data-driven choices for their marketing endeavors.

Description

Dagmor offers a sophisticated solution for monitoring call quality and analyzing conversations within contact centers and teams engaged in various campaigns, including sales, service, surveys, and fundraising. Its software evaluates completed calls against predetermined scripts, necessary phrasing, desired outcomes, and customer treatment protocols, subsequently linking any scores or issues identified to actual spoken evidence for thorough human evaluation. Additionally, Dagmor Analysis organizes responses and juxtaposes callers' original words with results, rationales, and scores, enabling teams to scrutinize refusals, callbacks, customer insights, and the discrepancies between ratings and the underlying dialogues. Teams have the flexibility to start with existing recordings or utilize a compatible connection for recently completed calls. Before processing begins, parameters such as campaign rules, scope, pricing, and delivery timelines are established, with checks performed after each call concludes, allowing personnel to make informed, final decisions. Both calls and their corresponding analyses are billed together by the duration of recorded minutes, ensuring a straightforward and transparent pricing structure. This comprehensive approach empowers teams to enhance their performance and improve customer interactions effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

€0.04 per recorded minute; cam
Calls and Analysis are included at €0.04 per recorded minute. Each campaign is rounded to the nearest euro, with no bands, bundles, or minimum charge. The first campaign costs €0 upfront; stop after it and owe nothing. If you continue, the agreed price for the previous campaign is due when the next campaign starts. Scope, work, and delivery timing are agreed before processing.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Caller Insight

Country

United States

Website

callerinsight.com

Vendor Details

Company Name

Touch and Connect Ltd

Country

Ireland

Website

dagmor.app/

Product Features

Call Tracking

CRM Yes 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management Yes 
Conversion Tracking Yes 
IVR / Voice Recognition Yes 
Keyword Tracking Yes 

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