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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Streamline your customer interactions by utilizing a unified multi-agent platform to engage and assist clients through WhatsApp, Facebook Messenger, Instagram Direct, and Telegram. By inviting your colleagues to join, you can enhance customer support across these popular messaging services using a single integrated solution. With Callbell, you have the ability to organize your team into specialized groups based on their roles, ensuring that customers receive timely assistance through automatic message routing. Leverage analytics to evaluate your team's effectiveness, develop optimal communication strategies, and maintain oversight of all exchanges between your business and its clientele. Collaborate seamlessly with your sales or support teams on conversations occurring across WhatsApp, Instagram Direct, Facebook Messenger, and Telegram, all from one central platform. Consolidate your customers' preferred messaging platforms into a single interface, ultimately enhancing response times with a system built for multi-agent efficiency. This approach not only fosters better communication but also strengthens customer relationships.

Description

Achieve optimal engagement and maximize your profits by connecting with your target audience intelligently and effectively. With Facebook Messenger, interacting with friends—whether in private chats or group settings—has never been more straightforward, leading to a higher level of engagement. Users are first presented with an opt-in prompt before they can sign up for Facebook notifications with a simple click. These notifications can then be accessed through the Messenger app on their smartphones or via Facebook.com and Messenger.com. For those who are regular users of Facebook, reaching them through Messenger proves to be highly effective, often resulting in impressive open rates that encourage prompt responses. However, it is worth noting that Apple has restricted push notifications to its own applications, making Facebook Messenger an invaluable alternative during this period of transition. As a result, businesses can leverage this platform to enhance their customer interactions and drive better outcomes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Booked it Yes 
Facebook Yes 
Instagram Yes 
WhatsApp Yes 

Integrations

Booked it No 
Facebook No 
Instagram No 
WhatsApp No 

Pricing Details

$15 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$33.45 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Callbell

Founded

2018

Country

France

Website

www.callbell.eu/en/

Vendor Details

Company Name

CleverPush

Country

Germany

Website

cleverpush.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Push Notifications

A/B Testing Yes 
Analytics Yes 
Campaign Segmentation Yes 
Contextual Targeting No 
Device Targeting No 
Expiry Notifications No 
Geo Targeting No 
Mobile Notifications Yes 
Notification Scheduling Yes 
Visual Notifications No 
Web Notifications Yes 

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