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Description
Callback Tracker is a communications application that offers callbacks, live chats and email. It streamlines customer interactions. Callback Tracker is compatible with all major browsers. Callback Tracker works with any website and installation takes only minutes. You don't need to update your contact information or remember the country codes or call instructions. All communication is handled by one tool. You can receive phone calls, SMS messages, live chat, and email. The dashboard provides a complete overview of all communication, arranged chronologically. You can easily switch between chats, text messages, call logs, and text messages to ensure your customers get the support they need. Callback Tracker allows you to listen to all calls recorded so that you can improve your service and support.
Description
Voxjar integrates seamlessly with communication tools, customer relationship management systems, and data repositories to gather recordings and metadata from your representatives' calls. Utilizing advanced Machine Learning and Artificial Intelligence techniques, Voxjar not only transcribes these conversations but also gauges emotional nuances. It subsequently evaluates the content and associated call data based on parameters you set. The platform offers insights derived from a vast array of customer interactions, which can be leveraged to boost agent effectiveness, refine product offerings, minimize obstacles, and enhance customer understanding. Furthermore, Voxjar equips you with a comprehensive suite of resources designed to elevate the quality of your representatives' customer engagements. This includes features like call playback with commenting options, a centralized call library, quality assurance workflows, agent access, and customizable scorecards, all consolidated within a single user-friendly platform. By providing these tools, Voxjar empowers teams to consistently improve their performance and foster better customer relationships.
API Access
Has API
API Access
Has API
Integrations
Google Analytics
WordPress
Pricing Details
$9 per month
Free Trial
Free Version
Pricing Details
$270 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Callback Tracker
Founded
2012
Country
United States
Website
callbacktracker.com
Vendor Details
Company Name
Voxjar
Country
United States
Website
voxjar.com
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Inside Sales
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording