Compare CallTrackingMetrics vs. MicroSIP

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

MicroSIP is an open-source, portable SIP softphone designed for Windows operating systems, built on the PJSIP stack. It enables high-quality VoIP communication, facilitating both person-to-person calls and calls to standard telephones using the open SIP protocol. Users can select from a variety of SIP providers available in the cloud, create an account, and seamlessly integrate it with MicroSIP, allowing for free local calls and affordable international calling options. The software is developed in C and C++, ensuring minimal usage of system resources while remaining user-friendly for everyday tasks. It incorporates advanced features such as a WebRTC echo cancellation algorithm and voice activity detection, along with configurable encryption options like TLS and SRTP for secure control and media transmission. Notably, MicroSIP does not require additional dependencies and saves user settings in an ini file for easy access. It also supports multiple languages and right-to-left text, making it accessible for users with visual impairments who utilize screen reader software like NVDA. Furthermore, its localization capabilities encompass a wide range of languages, including Brazilian, Bulgarian, Chinese, Dutch, Estonian, Finnish, French, German, Hebrew, Hungarian, Italian, Korean, Norwegian, Polish, Russian, Spanish, Swedish, and more, catering to a diverse global audience.