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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The New Script Designer allows for quicker script creation than ever before. It supports cross-channel campaigns, offering a unified view of customer interactions. Additionally, it provides seamless integration with third-party services through web APIs. You can easily send HTML emails from any script created. At CallScripter, we recognize that profitability is crucial for many organizations, which is why we encourage you to use our ROI calculator to see the potential savings your business could achieve by adopting CallScripter. The genesis of the CallScripter solution dates back to a need identified within our own 24/7 outsourced call center 18 years ago. So, what does this imply? When a client of Ansaback required urgent agent scripting, rather than seeking an external solution, our developers embraced the challenge and delivered an impressive outcome. They crafted a scripting solution that was operational within just a few days. This rapid response is no small accomplishment. Our commitment to innovation continues to drive us forward.

Description

Freevoice stands out as an all-encompassing business communication solution designed to boost the efficiency of organizations. It includes a sophisticated business phone system equipped with functionalities like user portals for internal messaging, comprehensive call management, text messaging, fax capabilities, and personalized call routing. The platform ensures connectivity through various devices, whether it be desk phones, softphones, or web browsers, and enhances local engagement by synchronizing your caller ID with the area code of the number being dialed. For call centers, Freevoice offers an array of features aimed at optimizing marketing strategies, supervising agents, and elevating the overall customer experience. Its toolkit encompasses auto-call distribution, call queuing, virtual hold options, agent portals, caller prioritization, and the ability to display local numbers. Additionally, the system is equipped with rich reporting and analytics, providing insights into agent performance, queue statistics, detailed call information, and visual wallboard displays. Furthermore, the predictive dialer function allows agents to initiate calls on multiple lines simultaneously, streamlining communication efforts even further.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM
Salesforce

Integrations

HubSpot CRM
Salesforce

Pricing Details

$34 per month
Free Trial
Free Version

Pricing Details

$5.90 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CallScripter

Founded

2001

Country

United Kingdom

Website

www.callscripter.com

Vendor Details

Company Name

Freevoice

Country

United States

Website

www.freevoice.tech/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

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