Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Our internet-based PBX call management system effectively lowers your communication expenses while enhancing your telephony infrastructure. By optimizing your marketing budget and making the best use of your website's traffic, you can achieve greater efficiency without the need for any extra equipment—just a computer and an internet connection! Thanks to automatic call distribution, your clients will always reach the appropriate office, department, or employee. Our comprehensive analytics tools allow you to evaluate incoming calls and web form submissions, aiding in the strategic allocation of your advertising resources, maintaining customer histories, and ensuring seamless data integration with your CRM. This service significantly reduces the likelihood of human error during request processing, courtesy of our automated notification system. An intuitive dashboard presents all data clearly, with the added functionality of importing from other software or data sources via an API. Additionally, the web form auto callback feature ensures your manager connects with clients just 30 seconds after they submit a form on your website, enhancing customer engagement. With these features, your business can streamline operations and improve overall customer satisfaction.

Description

Callback Tracker is a communications application that offers callbacks, live chats and email. It streamlines customer interactions. Callback Tracker is compatible with all major browsers. Callback Tracker works with any website and installation takes only minutes. You don't need to update your contact information or remember the country codes or call instructions. All communication is handled by one tool. You can receive phone calls, SMS messages, live chat, and email. The dashboard provides a complete overview of all communication, arranged chronologically. You can easily switch between chats, text messages, call logs, and text messages to ensure your customers get the support they need. Callback Tracker allows you to listen to all calls recorded so that you can improve your service and support.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bitrix24 Yes 
Facebook Ads Yes 
Google Ads Yes 
Google Analytics No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Instagram Yes 
Kommo Yes 
Meta Ads Yes 
Pipedrive Yes 
Planfix Yes 
Sanoflow Yes 
WordPress No 
Zapier Yes 
Zoho CRM Yes 

Integrations

Bitrix24 No 
Facebook Ads No 
Google Ads No 
Google Analytics Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Instagram No 
Kommo No 
Meta Ads No 
Pipedrive No 
Planfix No 
Sanoflow No 
WordPress Yes 
Zapier No 
Zoho CRM No 

Pricing Details

$59 per month
Free Trial No 
Free Version No 

Pricing Details

$9 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

CallGear

Founded

2018

Country

United States

Website

callgear.com

Vendor Details

Company Name

Callback Tracker

Founded

2012

Country

United States

Website

callbacktracker.com

Product Features

Call Tracking

CRM Yes 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking Yes 
IVR / Voice Recognition Yes 
Keyword Tracking Yes 

Product Features

Call Recording

Archiving Yes 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

CRM No 
Call Log Yes 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking Yes 
IVR / Voice Recognition No 
Keyword Tracking Yes 

Inside Sales

Auto-Dialing Yes 
Call List Management Yes 
Call Recording Yes 
Campaign Management No 
Dashboard Yes 
Data Management No 
Lead Capture Yes 
Lead Distribution Yes 
Lead Scoring No 
Performance Management No 

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