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Average Ratings 927 Ratings

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features
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support

Description

Call tracking software is an essential tool that provides valuable insights into your marketing efforts, enabling you to make data-driven decisions for optimizing your campaigns and enhancing your conversion rates and overall return on investment. This cost-effective solution is designed to reveal the origins of your incoming calls, allowing you to refine your marketing strategies, cut unnecessary expenses, and boost your ROI. By leveraging data from call conversions, you can fine-tune your campaigns to generate more leads without increasing your budget. Additionally, you can analyze the duration of calls originating from various marketing channels, helping you identify which campaigns yield the best results. Discover which keywords are driving phone inquiries so you can eliminate spending on those that fail to convert. Monitor call volume trends throughout the week to inform your strategic business choices. Furthermore, this software seamlessly integrates with Google Ads and Google Analytics, providing a comprehensive view of the customer journey and enhancing your marketing effectiveness even further. Ultimately, investing in call tracking software not only aids in optimizing current campaigns but also lays the groundwork for future marketing successes.

Description

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Ads
Google Analytics
Adobe Marketo Engage
AgencyAnalytics
Constant Contact Lead Gen & CRM
Google Data Studio
Lightning Step
Liine
Mailchimp
Microsoft Advertising
Mixpanel
Nekton.ai
Rank Ranger
Salesforce
Shopify
Stripe
Sunwave
Switchbird
Wix
Zendesk

Integrations

Google Ads
Google Analytics
Adobe Marketo Engage
AgencyAnalytics
Constant Contact Lead Gen & CRM
Google Data Studio
Lightning Step
Liine
Mailchimp
Microsoft Advertising
Mixpanel
Nekton.ai
Rank Ranger
Salesforce
Shopify
Stripe
Sunwave
Switchbird
Wix
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$79 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Call Conversions

Country

United Kingdom

Website

www.callconversions.co.uk

Vendor Details

Company Name

CallTrackingMetrics

Founded

2012

Country

United States

Website

www.calltrackingmetrics.com

Product Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Marketing Attribution

Attribution Modeling
Audience Segmentation
Conversion Tracking
Cross-Channel Attribution
Customer Journey Mapping
Multi-Touch Attribution
Predictive Analytics
ROI Tracking

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Alternatives

Alternatives

Prodigal Reviews

Prodigal

Prodigal Technologies