Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We provide a range of services including servers, power, space, cooling solutions, and tailored caged environments, as well as IP transit and Remote Hand Services, which involve dedicated IT management and maintenance by a skilled team of technicians. For those anticipating significant traffic to their content, ample space and resources for enterprise-level servers are essential. With CDNetworks' colocation services, you gain access to expertly managed cooling systems, backup generators, enhanced security, and redundancy measures that would be challenging to oversee independently. If you are in search of a dependable data center that facilitates access to crucial information, CDNetworks is your go-to provider for comprehensive solutions. Our offerings also encompass server operating system installation and reinstallation, the setup or replacement of server and network components, and the patching or replacement of cables, ensuring that your infrastructure remains robust and efficient. By choosing us, you can focus on your core business while we handle the complexities of your data management needs.
Description
Empower your sales and support teams to operate from any location while assisting customers through voice or chat, eliminating the necessity for traditional infrastructures like servers or telephones. Our contact center software operates on a flexible monthly pay-per-use model, allowing you to scale as needed. We leverage cloud services from prominent providers across Europe, the Middle East, and South Africa, and ensure additional local points of presence and numbers through partnerships in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. Unlike other cloud solutions, this setup guarantees that your customers will not face latency issues caused by round-trip connections to servers located in the UK or the US. In the event that international fiber connections to Europe or the US are compromised, the local points of presence will maintain uninterrupted service, ensuring your customer support remains flawless. With our cloud-based solution, there is no requirement for server installations or phone purchases; all that is needed is a web browser to get started. This convenience allows for seamless transitions and flexibility in managing customer interactions.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Azure Text to Speech
CDNetworks Bot Shield
CDNetworks Cloud DNS
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce
Integrations
Azure Text to Speech
CDNetworks Bot Shield
CDNetworks Cloud DNS
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CDNetworks
Founded
2000
Country
United States
Website
www.cdnetworks.com
Vendor Details
Company Name
Expertflow
Founded
2007
Country
Switzerland
Website
www.expertflow.com/cloud-contactcenter/
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management