Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Many organizations function in isolation, and the insufficient integration among various departments and IT systems hinders the automation of numerous processes. As a result, companies often face the challenges of labor-intensive, slow, and erratic procedures that prolong service delivery times. The IT Process Automation Manager empowers large enterprises to create, implement, and manage the automation of labor-intensive and frequently inconsistent IT operational tasks within a cohesive framework. This solution caters to the intricate requirements of both conventional businesses and service providers alike. With its intuitive visual authoring tool, automation is accelerated and streamlined from inception to deployment, enabling cost savings and quicker progress. Additionally, the system provides alerts for exceptions when a process encounters an unrecognized state, offering automatic remediation options without the need to restart the entire procedure, thus enhancing overall efficiency. Consequently, organizations can focus more on strategic initiatives rather than getting bogged down by operational inefficiencies.
Description
DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians.
Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds.
It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Autotask PSA
No
BlueSwan
Yes
Captain Compliance
Yes
ConnectWise PSA
No
Hudu
No
Microsoft 365
No
Microsoft Teams
No
RadiantOne
Yes
Slack
No
Integrations
Autotask PSA
Yes
BlueSwan
No
Captain Compliance
No
ConnectWise PSA
Yes
Hudu
Yes
Microsoft 365
Yes
Microsoft Teams
Yes
RadiantOne
No
Slack
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
£220/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Broadcom
Country
United States
Website
www.broadcom.com/products/software/automation/it-process-automation-manager
Vendor Details
Company Name
Silent Signal Ltd
Founded
2025
Country
United Kingdom
Website
daemonlayer.com