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features
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support

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Description

Many organizations function in isolation, and the insufficient integration among various departments and IT systems hinders the automation of numerous processes. As a result, companies often face the challenges of labor-intensive, slow, and erratic procedures that prolong service delivery times. The IT Process Automation Manager empowers large enterprises to create, implement, and manage the automation of labor-intensive and frequently inconsistent IT operational tasks within a cohesive framework. This solution caters to the intricate requirements of both conventional businesses and service providers alike. With its intuitive visual authoring tool, automation is accelerated and streamlined from inception to deployment, enabling cost savings and quicker progress. Additionally, the system provides alerts for exceptions when a process encounters an unrecognized state, offering automatic remediation options without the need to restart the entire procedure, thus enhancing overall efficiency. Consequently, organizations can focus more on strategic initiatives rather than getting bogged down by operational inefficiencies.

Description

DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians. Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds. It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Autotask PSA No 
BlueSwan Yes 
Captain Compliance Yes 
ConnectWise PSA No 
Hudu No 
Microsoft 365 No 
Microsoft Teams No 
RadiantOne Yes 
Slack No 

Integrations

Autotask PSA Yes 
BlueSwan No 
Captain Compliance No 
ConnectWise PSA Yes 
Hudu Yes 
Microsoft 365 Yes 
Microsoft Teams Yes 
RadiantOne No 
Slack Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

£220/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Broadcom

Country

United States

Website

www.broadcom.com/products/software/automation/it-process-automation-manager

Vendor Details

Company Name

Silent Signal Ltd

Founded

2025

Country

United Kingdom

Website

daemonlayer.com

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