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Description
Many organizations function in isolation, and the insufficient integration among various departments and IT systems hinders the automation of numerous processes. As a result, companies often face the challenges of labor-intensive, slow, and erratic procedures that prolong service delivery times. The IT Process Automation Manager empowers large enterprises to create, implement, and manage the automation of labor-intensive and frequently inconsistent IT operational tasks within a cohesive framework. This solution caters to the intricate requirements of both conventional businesses and service providers alike. With its intuitive visual authoring tool, automation is accelerated and streamlined from inception to deployment, enabling cost savings and quicker progress. Additionally, the system provides alerts for exceptions when a process encounters an unrecognized state, offering automatic remediation options without the need to restart the entire procedure, thus enhancing overall efficiency. Consequently, organizations can focus more on strategic initiatives rather than getting bogged down by operational inefficiencies.
Description
DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians.
Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds.
It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
Autotask PSA
BlueSwan
Captain Compliance
ConnectWise PSA
Microsoft 365
RadiantOne
Integrations
Autotask PSA
BlueSwan
Captain Compliance
ConnectWise PSA
Microsoft 365
RadiantOne
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
£99/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Broadcom
Country
United States
Website
www.broadcom.com/products/software/automation/it-process-automation-manager
Vendor Details
Company Name
Silent Signal Ltd
Founded
2025
Country
United Kingdom
Website
daemonlayer.com