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Description

Brandwatch is a leading Social Media Management and Consumer Intelligence solution that empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Brandwatch offers one of the most unified social media management platforms around. You can discover, attract and engage with customers, and connect social data to what you already know, across departments and channels. You will love the easy-to-use interface, backed by our dedication to stellar support. Its Consumer Intelligence solution offers AI-enriched data from over 100m social and online sources helping data-driven organizations better understand how consumers feel about their brands, products and industry trends and topics.

Description

The platform for customer engagement. Connect with your clients during crucial moments. Engagement Hub. Customizable inboxes for all digital channels, advanced workflows, detailed routing powered by machine learning; everything required to deliver an exceptional customer experience. Listening In an era defined by social media, managing a brand effectively is a challenging task. Social listening provides the opportunity to respond at the perfect moment. Crowdsourcing Engage your customers! Create dedicated spaces where they can participate in collaborative efforts, support initiatives, branding projects, and more. Customer Support. Managing a greater volume of customer inquiries, reducing response times, lowering service costs, and maintaining a seamless end-to-end experience. Digital Marketing. Aligning the CRM with marketing strategies and supplying data that supports digital marketing decisions to optimally manage the essence of the business: its brand. Digital Public Relations. Assessing the outcomes of every online initiative, ensuring continuous improvement and adaptation. Ultimately, this comprehensive approach fosters stronger relationships between businesses and their customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

CloudNuro
Conversocial
Conversus.AI
Data Virtuality
Desktop.com
Domo
Facebook Ads
Facebook Messenger
Hootsuite
Neurons Predict
PolyAnalyst
Qualtrax
Rivery
Salesforce
Socialgist
Sociuu
StoryStream
X (Twitter)
Zendesk

Integrations

CloudNuro
Conversocial
Conversus.AI
Data Virtuality
Desktop.com
Domo
Facebook Ads
Facebook Messenger
Hootsuite
Neurons Predict
PolyAnalyst
Qualtrax
Rivery
Salesforce
Socialgist
Sociuu
StoryStream
X (Twitter)
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Brandwatch

Founded

2007

Country

United Kingdom

Website

www.brandwatch.com

Vendor Details

Company Name

Chorally

Country

Italy

Website

chorally.com

Product Features

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Brand Protection

Case Management
Domain Monitoring
Investigation Management
Marketplace Monitoring
Mobile App Monitoring
Paid Search Monitoring
Prioritization
Social Media Monitoring

Content Marketing

Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management

Media Monitoring

Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Social CRM

Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Social Media Advertising

Ad Buying
Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Alternatives

Alternatives

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