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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Discover intelligent social media listening and analytics solutions tailored for your business needs. Gain valuable insights that will help you refine your social media approach. BrandMaxima stands out as a premier Social Media Intelligence & Analytics Platform catering to Brands, Digital Media Agencies, Content Creators, Academic Researchers, and Journalists alike. With the capability to monitor over 100 million social media channels and analyze 8 billion pieces of content, it assesses the behavior of more than 750 million consumers globally on a daily basis. The platform's Social Media Account Tracking & Reporting tools enable users to evaluate the performance of any social media profile across platforms like YouTube, Twitter, and Facebook. BrandMaxima delivers real-time insights on the effectiveness of an account’s posts and videos, while also providing a Follower Rank that can be filtered by global, category, and country metrics. Additionally, the audience engagement analysis incorporates various elements such as posting times, content types, media formats, and more, ensuring a comprehensive understanding of social media dynamics. This level of insight empowers businesses to make informed decisions that drive engagement and growth.

Description

The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Instagram
X (Twitter)
YouTube

Integrations

Facebook
Instagram
X (Twitter)
YouTube

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$9 per user, per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BrandMaxima

Country

India

Website

brandmaxima.com

Vendor Details

Company Name

Socialboards

Country

Norway

Website

socialboards.com/en/

Product Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Product Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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