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Description

Introducing the Buyer Engagement and Enablement Platform, designed to synchronize sales teams with the various customer buying committees. Purchasing decisions are often influenced by a diverse group of individuals within an organization, and the number of these stakeholders may surprise you. Your ability to comprehend, assist, and learn from these contacts will play a crucial role in your present and future achievements. What insights do you possess regarding your prospects' business challenges and requirements? How do you gather and oversee this vital information? The decision-making process for your prospects is intricate and challenging. What strategies can you employ to support them and minimize the chances of inaction? Who constitutes the buying committee, and what roles, reporting structures, and internal dynamics do they have? Understanding their priorities is essential, as this collective group typically includes executives, economic buyers, technical experts, and end-users, each contributing their unique perspective to the purchasing decision. By fostering a deeper understanding of these dynamics, you can enhance your approach and ultimately drive more successful outcomes.

Description

Totango helps businesses transform customer success into a predictable engine for growth by connecting customer data, insights, and engagement across the entire lifecycle. Built for enterprises with evolving and multi-layered customer relationships, it simplifies managing complex hierarchies, product lines, and workflows. Real-time health scoring provides a complete picture of customer behavior, giving teams the clarity to act before risks become churn. With pre-built SuccessBLOCs, organizations can quickly launch best-practice frameworks and scale without slowing down. Automated digital touchpoints complement human-led interactions, ensuring customers consistently receive value regardless of segment. Totango’s campaign tools help teams reach the right users at the right moment with high-impact messaging. Leaders gain visibility into financial performance, trends, and operational efficiency through powerful analytics. The platform enables businesses to grow revenue, improve efficiency, and create meaningful, lasting customer outcomes.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365 Yes 
Salesforce Yes 
Amazon S3 No 
Causal No 
Constant Contact Lead Gen & CRM No 
GTM Buddy No 
Google Cloud BigQuery No 
Google Docs No 
InboxCRM by AppEQ No 
Jira Work Management No 
Microsoft Teams No 
MySQL No 
NetSuite No 
Outdoo AI No 
SQL Server No 
Salesforce Agentforce Service No 
Slack No 
Snowflake No 
Vervemail No 
Zendesk No 

Integrations

Microsoft Dynamics 365 Yes 
Salesforce Yes 
Amazon S3 Yes 
Causal Yes 
Constant Contact Lead Gen & CRM Yes 
GTM Buddy Yes 
Google Cloud BigQuery Yes 
Google Docs Yes 
InboxCRM by AppEQ Yes 
Jira Work Management Yes 
Microsoft Teams Yes 
MySQL Yes 
NetSuite Yes 
Outdoo AI Yes 
SQL Server Yes 
Salesforce Agentforce Service Yes 
Slack Yes 
Snowflake Yes 
Vervemail Yes 
Zendesk Yes 

Pricing Details

$126 per user per year
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Boxxstep

Founded

2016

Country

United Kingdom

Website

www.boxxstep.com

Vendor Details

Company Name

Totango

Founded

2010

Country

United States

Website

www.totango.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Sales Enablement

Collaboration No 
Contact Management No 
Content Management No 
Document Management No 
Goals / Quota Management No 
Lead Management No 
Meeting Management No 
Performance Management No 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts No 
Account Management Yes 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Experience Management

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking Yes 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Landing Pages / Web Forms No 
Lead Scoring No 
Sales Intelligence Yes 
Search Marketing No 
Segmentation Yes 
Social Marketing No 
Website Visitor Tracking No 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

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