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Description
Booga Enterprise is an advanced AI platform built to provide organizations with a secure and unified foundation for developing and managing enterprise AI systems. It brings together documents, structured data, AI agents, and workflows into a single platform to improve efficiency and collaboration. Designed with governance and compliance in mind, it ensures that all data and processes remain secure and controlled. The platform allows businesses to deploy AI systems quickly while maintaining strict oversight and operational integrity. Its multi-tenant and multi-cloud architecture enables scalability across departments and complex enterprise environments. Booga Enterprise helps reduce operational complexity by eliminating the need for multiple disconnected tools and manual integrations. It includes features like audit trails, role-based access control, and secure data boundaries to ensure transparency and accountability. The platform also supports modular and extensible capabilities, allowing organizations to adapt it to their evolving needs. With built-in automation and analytics, it helps businesses gain faster insights and improve decision-making. Booga Enterprise enables teams to orchestrate AI agents that automate workflows and integrate seamlessly with existing systems. Overall, it provides a comprehensive and secure solution for scaling AI operations across the enterprise.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
Adobe Experience Manager
Adobe Marketo Engage
Confluence
Contentful
GitHub
Google Drive
Higher Logic Vanilla
Jive
Microsoft Teams
MindTouch
Integrations
Adobe Experience Manager
Adobe Marketo Engage
Confluence
Contentful
GitHub
Google Drive
Higher Logic Vanilla
Jive
Microsoft Teams
MindTouch
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Booga Enterprise
Founded
2025
Country
United Kingdom
Website
www.boogaenterprise.com
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
