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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

To maintain momentum in the digital era, organizations must evolve their business models. A crucial part of this transformation involves embracing quality engineering services. These services are driven by intelligence and automation, designed with a focus on enhancing customer experience, and adapted for agile and DevOps frameworks. Quality engineering solutions utilize extensive domain knowledge to tailor offerings for specific industries, all while prioritizing rapid quality improvement. This approach expedites quality engineering for digital enterprises worldwide, addressing their testing challenges as they navigate digital transformation. By ensuring exceptional software quality, these services enable clients to provide applications that are dependable, resilient, scalable, and secure. Moreover, they strengthen our innovative quality engineering and software testing offerings, reinforcing a domain-centric strategy to deliver outstanding digital transformation solutions across various sectors. Ultimately, this commitment to excellence not only benefits individual businesses but also contributes to a broader ecosystem of digital advancement.

Description

The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AlertSite
Amazon Web Services (AWS)
BrowserStack
Digital.ai Application Protection
GenRocket
HeadSpin
Keysight Application Threat Intelligence
Kobiton
Leapwork
Microsoft 365
OpenText Content Management (Extended ECM)
Oracle Cloud Infrastructure
QMetry
Qualitia
QuerySurge
Ranorex Studio
SAP Cloud Platform
Tricentis LiveCompare
Workday Extend

Integrations

AlertSite
Amazon Web Services (AWS)
BrowserStack
Digital.ai Application Protection
GenRocket
HeadSpin
Keysight Application Threat Intelligence
Kobiton
Leapwork
Microsoft 365
OpenText Content Management (Extended ECM)
Oracle Cloud Infrastructure
QMetry
Qualitia
QuerySurge
Ranorex Studio
SAP Cloud Platform
Tricentis LiveCompare
Workday Extend

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cigniti

Founded

1998

Country

United States

Website

www.cigniti.com/blueswan/

Vendor Details

Company Name

Cyara

Founded

2006

Country

United States

Website

cyara.com

Product Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

Product Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Software Testing

Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

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