Average Ratings 3 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Presenting Blackcatcard: a reliable financial service in Europe established in 2019. This service, authorized as an EMI (C55146) by Papaya Ltd., offers both virtual and physical cards compatible with Mastercard, which can be utilized at ATMs and various payment terminals. Individuals can create an account for free and enjoy the benefits of a virtual card along with maintenance services. Users have access to online banking, can manage their accounts through an app, and benefit from integrated financial services. Catering to both individuals and businesses, Blackcatcard provides features like cashback, bonuses, cryptocurrency options, and additional cards. Although primarily focused on the EEA, its services are available globally in regions such as the United States, South Korea, China, South Africa, and beyond, making it a versatile choice for diverse financial needs. With Blackcatcard, users can experience convenience and flexibility in managing their finances no matter where they are located.

Description

Empower your sales and support teams to operate from any location while assisting customers through voice or chat, eliminating the necessity for traditional infrastructures like servers or telephones. Our contact center software operates on a flexible monthly pay-per-use model, allowing you to scale as needed. We leverage cloud services from prominent providers across Europe, the Middle East, and South Africa, and ensure additional local points of presence and numbers through partnerships in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. Unlike other cloud solutions, this setup guarantees that your customers will not face latency issues caused by round-trip connections to servers located in the UK or the US. In the event that international fiber connections to Europe or the US are compromised, the local points of presence will maintain uninterrupted service, ensuring your customer support remains flawless. With our cloud-based solution, there is no requirement for server installations or phone purchases; all that is needed is a web browser to get started. This convenience allows for seamless transitions and flexibility in managing customer interactions.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce

Integrations

Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Blackcatcard

Founded

2012

Country

Malta

Website

blackcatcard.com

Vendor Details

Company Name

Expertflow

Founded

2007

Country

Switzerland

Website

www.expertflow.com/cloud-contactcenter/

Product Features

Business Bank Accounts

Bank Wires
Bill Pay
Billing & Invoicing
Business Credit Cards
Checking Account
Checks
Expense Management
Instant Payouts
No Fee Payments
Rewards
Savings Account
Spend Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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