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Description
BlackBeltHelp offers OneStop, a premier SaaS platform for higher education that leverages artificial intelligence and predictive analytics, currently utilized by more than 200 institutions and serving over 6 million students. By collaborating with BlackBeltHelp, colleges and universities can deliver a customer service experience akin to that of Amazon, enhancing student retention and boosting enrollment figures. In addition, BlackBeltHelp extends its services to school districts and healthcare organizations, ensuring a broader impact. The platform centralizes relevant information for students across various inquiries, effectively minimizing the volume of help desk interactions. With technology-driven, personalized support available 24/7, it fosters success for both students and institutions. Furthermore, it implements conversational AI to enhance self-service capabilities, thereby better assisting institutions and their students. To further engage students, a customized outbound SMS campaign is utilized, delivering targeted information that encourages them to take meaningful actions. This comprehensive approach ensures that all educational stakeholders benefit from efficient communication and support systems.
Description
What is the perception of your institution among your community? Your student information system serves as the digital representation for students, faculty, and staff, making it essential to provide the quality experience they anticipate. With Unit4 Student Management (SM), your team can concentrate on what truly matters: fostering student learning and growth while your staff offers support and encouragement. This student information system (SIS) provides automation and oversight throughout the entire student journey, encompassing every phase from recruitment to alumni engagement. It includes essential functions such as Admissions, Academics, Financial Aid, Billing, Communications, Reporting & Analytics. You can efficiently manage the recruitment process, starting from the prospect stage and continuing through to admissions, while also simplifying the application process and automating administrative tasks. This allows your recruitment team to remain focused on increasing the number of prospects who are successfully converted into admitted students, ultimately enhancing the overall effectiveness of your institution.
API Access
Has API
API Access
Has API
Integrations
EduTranscript
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BlackBeltHelp
Founded
2012
Country
United States
Website
www.blackbelthelp.com
Vendor Details
Company Name
Unit4
Founded
1985
Country
United States
Website
www.unit4.com
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Higher Education
Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal
Product Features
Higher Education
Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal
Student Information System
Attendance Tracking
Class Registration
Class Schedule
Classroom Management
Electronic Assignments & Tests
Financial Aid Management
Gradebook
Higher Education
Online Payments
Parent Portal
Progress Reports
