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Description
BlackBeltHelp offers OneStop, a premier SaaS platform for higher education that leverages artificial intelligence and predictive analytics, currently utilized by more than 200 institutions and serving over 6 million students. By collaborating with BlackBeltHelp, colleges and universities can deliver a customer service experience akin to that of Amazon, enhancing student retention and boosting enrollment figures. In addition, BlackBeltHelp extends its services to school districts and healthcare organizations, ensuring a broader impact. The platform centralizes relevant information for students across various inquiries, effectively minimizing the volume of help desk interactions. With technology-driven, personalized support available 24/7, it fosters success for both students and institutions. Furthermore, it implements conversational AI to enhance self-service capabilities, thereby better assisting institutions and their students. To further engage students, a customized outbound SMS campaign is utilized, delivering targeted information that encourages them to take meaningful actions. This comprehensive approach ensures that all educational stakeholders benefit from efficient communication and support systems.
Description
Our adaptable platform equips you with the necessary tools and insights to engage with potential students throughout their entire enrollment experience. This leads to more informed decision-making among students regarding their futures and results in a higher quality of applicants. It's a mutually beneficial situation. Enhance the conversion of prospective students visiting your website into applicants by facilitating connections with current students, faculty, and staff members. As these prospective students navigate your institution's website, we enrich it with comprehensive ambassador profiles that showcase their academic achievements, nationality, interests, and hobbies. When prospective students express their interest by signing up, we collect their contact information, preferred courses, and country of origin. Additionally, you have the flexibility to customize and expand upon these fields, allowing for a deeper understanding of your potential applicant pool while fostering more meaningful interactions. This streamlined approach ensures that you can effectively cater to the unique needs and preferences of each prospective student.
API Access
Has API
API Access
Has API
Integrations
Slate
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BlackBeltHelp
Founded
2012
Country
United States
Website
www.blackbelthelp.com
Vendor Details
Company Name
Unibuddy
Country
United Kingdom
Website
unibuddy.com
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Higher Education
Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal
Product Features
Admissions and Enrollment
Application Management
Assessment Management
Candidate Management
Colleges / Universities
Evaluation Management
Fee Management
Financial Aid Management
Forms Management
K-12
Recruiting Management
Scoring
Self Service Portal
Alumni Management
Event Management
Fundraising Management
Jobs Board
Mailing List Management
Member Accounts
Member Communities
Member Directory
Member Portal
Membership Management
Website Management
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Higher Education
Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal
Mentoring
Action Item Tracking
Appointment Scheduling
Billing & Invoicing
Client Management
Course Management
Goal Management
Mentor Matching
Program Management
Progress Tracking
Social Networking
Activity / News Feed
Advertising Management
Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles
