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Description
BlackBeltHelp offers OneStop, a premier SaaS platform for higher education that leverages artificial intelligence and predictive analytics, currently utilized by more than 200 institutions and serving over 6 million students. By collaborating with BlackBeltHelp, colleges and universities can deliver a customer service experience akin to that of Amazon, enhancing student retention and boosting enrollment figures. In addition, BlackBeltHelp extends its services to school districts and healthcare organizations, ensuring a broader impact. The platform centralizes relevant information for students across various inquiries, effectively minimizing the volume of help desk interactions. With technology-driven, personalized support available 24/7, it fosters success for both students and institutions. Furthermore, it implements conversational AI to enhance self-service capabilities, thereby better assisting institutions and their students. To further engage students, a customized outbound SMS campaign is utilized, delivering targeted information that encourages them to take meaningful actions. This comprehensive approach ensures that all educational stakeholders benefit from efficient communication and support systems.
Description
What is Q10?
Q10 is a comprehensive cloud-based platform designed to manage information throughout the entire student lifecycle within a single solution—from commercial management, enrollment, and admissions, to academic and financial management, virtual education, and graduation.
More than 3,000 educational institutions across Latin America use Q10 to digitize their operations.
Who is Q10 for?
Designed for educational institutions throughout Latin America: ranging from universities and higher education institutes to technical and vocational training centers, language academies, and certified continuing education programs. It is a single platform that adapts to the specific academic model of each institution.
What problem does it solve?
Many educational institutions manage their operations using different systems or tools for each specific process—such as separate platforms for admissions, academic records, virtual classrooms, billing, or communication. This fragmentation leads to data duplication, manual workflows, administrative rework, and difficulties in maintaining a holistic view of the student throughout their entire journey at the institution. Q10 solves this problem by centralizing—within a single platform—all information and processes spanning the entire student lifecycle: from commercial management, enrollment, and admissions, to academic and financial management, virtual education, and graduation.
In this way, institutions can digitize their operations, improve coordination across departments, and deliver a more efficient experience for students, faculty, and administrative staff alike.
API Access
Has API
API Access
Has API
Integrations
Zoom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$490 per semester
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BlackBeltHelp
Founded
2012
Country
United States
Website
www.blackbelthelp.com
Vendor Details
Company Name
Q10
Founded
2009
Country
Colombia
Website
www.q10.com
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Higher Education
Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal
Product Features
Higher Education
Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal
