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Description
Biel.ai turns technical documentation into an AI assistant that gives developers instant, accurate, source-cited answers. It is built for products where documentation drives adoption and a wrong answer costs real engineering time.
Biel understands the structure of developer content: OpenAPI specs, code samples, error codes, and configuration files are parsed as what they are, not as flat text. When a user asks "why am I getting a 401", the assistant connects the question to the relevant endpoint and returns a direct answer with sources, instead of a list of links. Every response is drawn exclusively from your indexed content, so there are no invented answers about your product.
One knowledge base powers four surfaces. A widget brings Ask AI chat and AI search to docs built with Docusaurus, Sphinx, MkDocs, Antora, Starlight, Next.js, WordPress, or plain HTML, live in about 15 minutes. A hosted MCP server lets developers query your docs from Claude, Cursor, GitHub Copilot, and other MCP-compatible tools. Bots for Slack, Discord, and Microsoft Teams answer questions directly in team channels. A REST API and RAG-as-a-Service option embed the same capability into your own product.
Biel also works as a content intelligence layer. Analytics reveal the questions users asked, the ones that went unanswered, and the pages that need improvement, so documentation teams can close gaps before they turn into support tickets. It supports multiple languages, syncs content automatically via crawls, GitHub, or API, and runs on EU-hosted infrastructure with AES-256 encryption, GDPR compliance, SSO, and bring-your-own-keys support.
Teams at ScyllaDB, Katalon, Tezos, and Talon.one use it in production.
Description
Hay.chat is a source-available AI customer service platform built on the Model Context Protocol. It handles the repetitive stuff (order status, refund requests, address changes) on its own, and routes complex or VIP queries straight to your support team.
You write playbooks in plain language to control what gets resolved automatically and what gets escalated.
The architecture splits LLM reasoning from action execution.
When the AI decides a refund should be processed or a record updated, a separate validation layer checks the decision before anything gets touched. Destructive operations go through two-stage confidence scoring.
Connects to the tools e-commerce and SaaS teams already run: Shopify, WooCommerce, Zendesk, HubSpot, Stripe, and others. No visual flow builders.
Full source code available for audit under the Hay Community Licence v1.0 (source-available, not OSI-approved open source).
EU-hosted on DigitalOcean, Ireland and Amsterdam regions. Self-hosted deployment is an option.
AI resolutions bundled into flat monthly tiers, not billed per resolution. Covers WhatsApp, Instagram, web chat, and email. Multilingual.
From €50/month. 30-day free trial, no credit card required.
API Access
Has API
API Access
Has API
Integrations
Confluence
Discord
Gatsby
GitHub
GitLab
HubSpot CRM
Magento
Microsoft Teams
MkDocs
Next.js
Integrations
Confluence
Discord
Gatsby
GitHub
GitLab
HubSpot CRM
Magento
Microsoft Teams
MkDocs
Next.js
Pricing Details
$150/month
Free Trial
Free Version
Pricing Details
€50/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Biel.ai
Founded
2024
Country
Spain
Website
biel.ai
Vendor Details
Company Name
Hay.chat
Founded
2025
Country
Portugal
Website
hay.chat
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration